Gorgias ‑ Customer Service

Gorgias ‑ Customer Service

by Gorgias

All-in-one customer support and live chat helpdesk

4.8 of 5 stars(188 reviews)

One helpdesk to rule them all

See customer support requests from email, live chat, phone, and social media in one place. Merge conversations and reply without conflicts.

Deliver great customer service

Deeply integrate with Shopify and other apps to Edit/refund orders, cancel subscriptions, award loyalty points, and more in one click.

Automate your customer support

Rapidly respond to customer support requests using templates, set up automated responses, create rules to streamline tickets, and more.


About Gorgias ‑ Customer Service

The Best Customer Service and Live Chat Helpdesk For Shopify And Shopify Plus

Gorgias is a helpdesk for Ecommerce stores that allows your customer service team to manage all of your support in one place. Brands like Logan Paul, Thrive Causemetics and Rothy's use Gorgias to reduce ticket first response time and increase the efficiency of their support teams.

Using Gorgias gives your customer support team a true all-in-one helpdesk experience across email, live chat, phone, Facebook, Instagram, and many other channels, allowing one view to help you streamline your support tickets, saving you time and money.

Gorgias also has an extremely powerful integration with Shopify and Shopify Plus, so that you can see order details for a customer, and refund, cancel, or duplicate orders without leaving the helpdesk app.

Use other popular Shopify apps, like Smile, Aircall, Smooch, Recharge, Swell, Veeqo, etc? Gorgias integrates with these apps as well, allowing you to cancel recurring subscriptions, modify loyalty points, and more functionality, all without having to leave your helpdesk!

Use templates, automation, rules, and macros to cut support time by 30%-50%. Your support team will be more productive and your customers will love you for it.

Provide Customer Service On Every Channel

  • Manage conversations from email, live chat, phone, and social media in one helpdesk
  • See the full customer chat and message history across different channels in one view
  • Provide support for multiple stores from the same dashboard

Cut Support Time In Half

  • Respond instantly with live chat
  • See customer details and orders right next to the ticket
  • Respond with one click using pre-made templates
  • Use Macros (variables like order status, shipping date, etc.) so you never have to type them out!

Eliminate Ticket Backlog

  • Set up automated responses to common tickets like “where’s my order?”
  • Create rules to manage your inbox, like tagging a ticket as urgent if it contains the word ‘refund’

Increase Conversions And Revenue

  • Chat with customers currently on your store
  • See which pages they're on and their purchase history
  • Trigger chats on important pages, like the checkout

Do More Than Reply To Emails

  • Integrate other apps (loyalty programs, payment software, shipping providers, etc.)
  • Perform actions like awarding loyalty points without leaving the conversation
  • Cancel, refund, or duplicate orders with a click from inside Gorgias

The highest rated stores use Gorgias

  • Timbuk2: Popular messenger bag brand
  • Thrive Causemetics: Luxury cosmetics
  • Darn Good Yarn: Yarn subscription
  • Frichti: Largest food delivery service in Paris
  • Rothys: Flat and sustainable shoe store

Integrates with

  • ReCharge,
  • Shipstation,
  • Messenger,
  • Aircall,
  • LoyaltyLion,
  • +20more

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 7-day free trial

See all pricing options
Basic plan

$60/month

or $50/month billed at $600 once per year

$12 per each additional 100 tickets

  • Unlimited support agents

  • 500 tickets per month included

  • 7 integrations

  • All features as described above

Pro plan

$200/month

or $166.67/month billed at $2,000 once per year

$10 per each additional 100 tickets

  • Unlimited support agents

  • 2000 tickets included

  • 15 integrations

  • All features as described above

Advanced plan

$500/month

or $416.67/month billed at $5,000 once per year

$8.3 per each additional 100 tickets

  • Unlimited support agents

  • 6000 tickets included

  • 30 integrations

  • All features as described above

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.8 of 5 stars
Based on 188 reviews

  • 5 of 5 stars
    91% of ratings are 5 stars
  • 4 of 5 stars
    3% of ratings are 4 stars
    (5)
  • 3 of 5 stars
    2% of ratings are 3 stars
    (3)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    4% of ratings are 1 stars
    (8)

Most recent reviews

Yardbird

I spent many months and tireless research hunting for a good CRM system, Gorgias has been great so far. It's clean, and works for our startup. They are constantly updating, which is encouraging to see. I would like to continue to see developments with the mobile app, but apart from that it has been smooth sailing. Their customer service team is also very responsive, which for some reason is a rarity among customer service management systems. Would recommend. - Essie | Head of Customer Service at Yardbird

Black Chicken Remedies - Wholesale

OMG Gorgias is the BEST!!!! Great support and setup help, really easy to use and sooo much that it can offer. We have only just started but so far its AMAZING! highly recommend. It integrates brilliantly with Shopify so makes tasks like sending customers their tracking, refunding etc straight from the Gorgias app. Lots of great time savings features. Richard was such a great help getting us setup.

FalseEyelashes.co.uk

Aasif and Richard really went the extra 10 miles when onboarding my company with Gorgias. Like, seriously they went above and beyond to make sure I was satisfied. They showed me things I never imagined possible, concepts I never understood were “a thing”. These guys are the best and Gorgias is going to make our customer service endeavours much easier and more efficient going forward. Don’t think about it, just sign up. Gorgias is the best and Aasif and Richard really know how to satisfy a client.