Gorgias ‑ Customer Service

Gorgias ‑ Customer Service

by Gorgias

All-in-one customer support and live chat helpdesk

4.8 of 5 stars(164 reviews)

One helpdesk to rule them all

See customer support requests from email, live chat, phone, and social media in one place. Merge conversations and reply without conflicts.

Deliver great customer service

Deeply integrate with Shopify and other apps to Edit/refund orders, cancel subscriptions, award loyalty points, and more in one click.

Automate your customer support

Rapidly respond to customer support requests using templates, set up automated responses, create rules to streamline tickets, and more.


About Gorgias ‑ Customer Service

The Best Customer Service and Live Chat Helpdesk For Shopify And Shopify Plus

Gorgias is the all-in-one helpdesk for customer service and live chat. It collects customer support messages from every channel (email, live chat, phone, etc.) into one view to help you streamline your support tickets.

It also has the most powerful integration with Shopify and Shopify Plus, so you can see order details for a customer, and refund, cancel, or duplicate orders without leaving the helpdesk app.

Use templates, automations, rules, and macros to cut support time. Your support team will be more productive and your customers will love you.

"Thanks so much for this app, It's exactly what an eCommerce business owner needs in order to grow and sleep quietly the same time." - Kewlioo

Provide Customer Service On Every Channel

  • Manage conversations from email, live chat, phone, and social media in one helpdesk
  • See the full customer chat and message history across different channels in one view
  • Provide support for multiple stores from the same dashboard

“It's made our lives much simpler and we are able to access all incoming questions whether from Facebook, Shopify, email or chat all in one place.” - The Dry Eye Shop

Cut Support Time In Half

  • Respond instantly with live chat
  • See customer details and orders right next to the ticket
  • Respond with one click using pre-made templates
  • Use Macros (variables like order status, shipping date, etc.) so you never have to type them out!

“Life changing app! We save roughly 4 hours per day now using macros that they helped us create.” - Baltic Essentials

Eliminate Ticket Backlog

  • Set up automated responses to common tickets like “where’s my order?”
  • Create rules to manage your inbox, like tagging a ticket as urgent if it contains the word ‘refund’

“This app is incredible, It cut my workload by 70% and make our customer service much more efficient” - Planet54

Increase Conversions And Revenue

  • Chat with customers currently on your store
  • See which pages they're on and their purchase history
  • Trigger chats on important pages, like the checkout

“Between their live chat and tag functions, we are able to get back to our customers twice as fast as before!” - Brave Star Selvage

Do More Than Reply To Emails

  • Integrate other apps (loyalty programs, payment softwares, shipping providers, etc.)
  • Perform actions like awarding loyalty points without leaving the conversation
  • Cancel, refund, or duplicate orders with a click from inside Gorgias

"This app will end up paying for itself over and over with the amount of time and hassle saved" - iWalldock

The highest rated stores use Gorgias

  • Timbuk2: Popular messenger bag brand
  • Thrive Causemetics: Luxury cosmetics
  • Darn Good Yarn: Yarn subscription
  • Frichti: Largest food delivery service in Paris

Integrates with

  • ReCharge,
  • Shipstation,
  • Messenger,
  • Aircall,
  • LoyaltyLion,
  • +20more

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 7-day free trial

See all pricing options
Basic plan

$60/month

or $50/month billed at $600 once per year

$12 per each additional 100 tickets

  • Unlimited support agents

  • 500 tickets per month included

  • 7 integrations

  • All features as described above

Pro plan

$200/month

or $166.67/month billed at $2,000 once per year

$10 per each additional 100 tickets

  • Unlimited support agents

  • 2000 tickets included

  • 15 integrations

  • All features as described above

Advanced plan

$500/month

or $416.67/month billed at $5,000 once per year

$8.3 per each additional 100 tickets

  • Unlimited support agents

  • 6000 tickets included

  • 30 integrations

  • All features as described above

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.8 of 5 stars
Based on 164 reviews

  • 5 of 5 stars
    93% of ratings are 5 stars
  • 4 of 5 stars
    2% of ratings are 4 stars
    (4)
  • 3 of 5 stars
    2% of ratings are 3 stars
    (3)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    3% of ratings are 1 stars
    (5)

Most recent reviews

Spivo

We use this app for email support and chat. We've tried a few different ones and Gorgias is probably the best. It's still missing some functionality though. To be completely honest, it seems as though the company is in growth mode and more focused on fundraising/growth than appeasing it's existing customer base. Feedback and response times on slower than average when compared to other apps, but I would still recommend this app.

LEDMyplace

they say on the highest plan they will have someone dedicated to your account and that's a bologna , getting someone to get us up and running and help us design the campaigns is a task, we are still waiting for that dedicated rep who was supposed to help us 2 months ago. Software is good but promises are a joke.

Roma Designer Jewelry

I absolutely love Gorgias! It has changed the way that I have done Customer Service. I love the Macros, and love that I can get through all my emails faster. It saves me so much time and effort when taking care of countless customers. I hope that Gorgias continues to improve and make updates to improve the sorting options. It would also be nice to be informed on what each update does so that I can implement it.