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Gorgias - customer service helpdesk

Gorgias - customer service helpdesk

Developed by Gorgias

142 reviews
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Price: From $60.00 / month Free Trial: 7 days More info
  • Manage all your support in one place: email, chat & facebook
  • Do support with rich context from Shopify, Shipstation & 20+ apps
  • Maximize your efficiency: edit orders, issue refunds in one click

Gorgias helps you manage all your customer communication in one place.


The best helpdesk for Shopify and Shopify Plus


Gorgias is the first helpdesk fully integrated with Shopify. Every time a customer contacts you, you see their profile and order history. You can edit the order without leaving the support conversation.


Gorgias is the Shopify Plus Technology Partner for customer support.


Book a live demo


Provide customer service on every channel



  • Connect your support emails

  • Add a live chat to your store

  • Respond to customer on Facebook Messenger


Chat with customers and see their cart in real-time


Gorgias includes a live chat that you can add to your store in one click.


Visitors get to ask questions to your support team, and your agents see their cart and order history next to the conversation. This way, you can engage potential customers and guide them until checkout.


Connect all your apps


Gorgias integrations with all the apps you use:



  • Shopify: order info, refunds, gift cards. We support multi-store

  • Shipstation: delivery status

  • Shippo: delivery status

  • Recharge: subscription info

  • Stripe: last payments & subscriptions

  • Paypal: last payments

  • Loyalty Lion: loyatly points

  • and more! 


If you'd like to connect a tool which is not in the list, we can connect it too!


Edit orders while you respond to customers


Edit the customer's order in one click, leading to lower response time and higher customer satisfaction. You can perform all sorts of actions on customers account without leaving the conversation:



  • Create & edit an order

  • Refund an order

  • Issue a gift card


Reduce ticket volume by 20%


Set up an automatic responder to common requests, and reduce your ticket volume by 25%.


"Where is my order?" Autoresponse: "It has just shipped. Here's your tracking number: 389430429834".


★ Hundreds of stores use Gorgias



"Collectively my agents love having all customer info readily available. It definitely streamlines the process!" — Chloe, Director of Customer Support at Darn Good Yarn


Learn more


★ Book a free live demo

Gorgias - customer service helpdesk reviews

142 reviews
  1. 5 stars (133 reviews)
  2. 4 stars (3 reviews)
  3. 3 stars (2 reviews)
  4. 2 stars (0 reviews)
  5. 1 star (4 reviews)

For someone who is new to customer service apps and ticketing software, Gorgias has been so easy! Between their chat and tag functions, we are able to get back to our customers twice as fast as before! Thank you guys!

posted

We used Desk.com for the last two years and while it was okay, it was certainly nothing exceptional like Gorgias has been. From being able to access, cancel, refund, etc orders right from your inbox to the excellent support, simple usability, and improved efficiency, I would 100% recommend Gorgias. Aasif was particularly helpful in launching our rather unique setup.

posted

We really love the strong integration with Shopify and the responsiveness of the Gorgias team. We made the switch over to Gorgias from Zendesk and are very happy we did!

posted

Awesome Shopify + Recharge Integration (way better than zendesk)
Amazing Team and Customer care

posted

We love how it integrates with our Shopify customer information. No more having to open the Shopify app and your Customer Service app. It's also great how Romain and team listen to our requests and come up with solutions to help us out.

posted

Great platform and even better support. We have used Fusedesk and Desk before and this is way better than both of them. And it was able to support all of our websites in one platform which is critical to our business. And we love the integrated chat feature. Mark

posted

What is the most important part of business? The customer experience. And critical to the customer experience I keeping track of feedback, help requests, returns, etc. A lot of communications flying about in all various forms of media and channels.

Gorgias brings it all into a single pane of glass. Easy to aggregate, follow, assign, follow through and get things done for your customers. Our massive haul of 5 star ratings is due to our attitude and desire to help our customers. And Gorgias is the central tool that aids us in that endeavour.

Bravo!

posted

Gorgias deleted my account without any notification

posted

A very good app. Romain, Aasif and all other representatives are very helpful. It really changed our customer service tools a lot easier and convenient to navigate. Romain even did integrate SMS even if it wasn't from their list of integrations. Great job!

posted

The Gorgias team (special shout out to Aasif) has been super helpful in transitioning from ZenDesk. We weren't initially looking for a new CRM, but attended a talk where Romain, the CEO, was a panelist - we were really impressed with the way they approach Customer Support, so we decided to do some research into their platform. After performing a trial, we decided that Gorgias was much better for us, in terms of Shopify integrations and functionality. We also really love the macros, and how intuitive and easy to use it is! Their customer service is also wonderful - they've answered every question promptly and thoroughly! 5 stars all around :).

posted
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From $60.00 / month

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7 days

Support & Sales

Gorgias
+1 (917) 859-3010
support@gorgias.io
gorgias.io
not provided
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