It's simple like Gmail
Your whole team can get on it in minutes and the best part it for customers, its just email for your customers. No Ticket ID's or portals.
All support channel in one
Email, Live Chat, Facebook, Twitter all the channels which your customers love are managed in one single place.
Unlimited agents and tickets
You can bring your whole team in and our plans include unlimited team members and unlimited conversations for one flat price. It's simple!
About Customer Service & Help center
A Simple Helpdesk built for Shopify that your customers love
- It's simple and your team can get on board without learning anything new. If they use Gmail, they can use this immediately.
- With Shopify integration, you can view the complete purchase history of that customer. You will get enough context to take personalized care of that customer
- Your customer uses just email, they don't have to remember ticket ID's or login to a portal. It's simple for them too.
- With a satisfaction rating option to every email sent from your team. you can know how your customer feels about your team support.
- With our simple collaboration, your team can discuss the customer conversation without using email forwarding and your customer wouldn't even see these messages.
- When your team gets busy, it's easy to stamp on each other feet with our collision detection, you will know who is on each conversation. So both the team members wouldn't be answering the same conversation.
Live chat that your customers love
- Its simple for them to get the needed help. When your team members are away from their desk it automatically gets converted into a conversation so that they can follow up through an email.
- Once a chat gets completed its searchable as a conversation in the system so you can always reference it back to new customers.
- Never miss a tweet or Facebook message anymore. Everything comes into a single place.
- It's easier for your team to answer all your social queries.
Know how your team is doing
- With our simple reporting, you can view the complete status of all the conversations handled by the team.
- You can understand your conversation volume, time taken to respond and a lot more.
- Prepare your team with these understandings to take care of your customers better.
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.