Helpstor

Knowledge base, Order Status Page, Contact Form and Help Desk

Free

Get less support requests

With helpful articles in your knowledge base, you are helping customers help themselves

Handle support requests faster

Handle support requests more efficiently, with a shared team inbox

Make your customers happy

Grow your store by providing world class customer support

Helpstor

Helpstor

With Helpstor installed you will have a Help Center, directly on your store, where customers can go for support.

Your Help Center has three key elements:

  • Knowledge Base

    • Help your customers help themselves: your Knowledge Base is a collection of helpful articles, answers to the most frequently asked questions or detailed product documentation.
  • Order Status Page

    • One of the most common question for any store is: Where is my order? With an Order Status Page customers can get an answer instantly.
  • Contact Form

    • Your Knowledge Base and Order Status Page will reduce the number if support requests you will get, but if a customer still has a question, there is contact form to reach you.

Helpstor also comes with a

  • Help Desk
    • For every support request that comes in, a ticket will be created. Each ticket gives you information about the customer, the order, past orders, past tickets from the same customer, etc. You can discuss the ticket internally,
Helpstor

Helpstor

With Helpstor installed you will have a Help Center, directly on your store, where customers can go for support.

Your Help Center has three key elements:

  • Knowledge Base

    • Help your customers help themselves: your Knowledge Base is a collection of helpful articles, answers to the most frequently asked questions or detailed product documentation.
  • Order Status Page

    • One of the most common question for any store is: Where is my order? With an Order Status Page customers can get an answer instantly.
  • Contact Form

    • Your Knowledge Base and Order Status Page will reduce the number if support requests you will get, but if a customer still has a question, there is contact form to reach you.

Helpstor also comes with a

  • Help Desk
    • For every support request that comes in, a ticket will be created. Each ticket gives you information about the customer, the order, past orders, past tickets from the same customer, etc. You can discuss the ticket internally,

Pricing

Free

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

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  • 1 of 5 stars
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The Adventure Outlet

Easy to use and customizable FAQ + Help Center with great support when we had an issue with custom styling. Highly recommended!

Baked by Emily Rose

Great app to provide Customer Support to our customers! The new owner introduced himself and communicated upcoming features and improvements, they have been fantastic so far! The new Knowledge Base on our storefront looks so good!! They also let us see a demo of their Facebook Messenger and Instagram DMs feature and I cannot wait to cut down how many websites I have to reply to customers from!

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