Get less support requests
With helpful articles in your knowledge base, you are helping customers help themselves
Handle support requests faster
Handle support requests more efficiently, with a shared team inbox
Make your customers happy
Grow your store by providing world class customer support
With Helpstor installed you will have a Help Center, directly on your store, where customers can go for support.
Your Help Center has three key elements:
- Help your customers help themselves: your Knowledge Base is a collection of helpful articles, answers to the most frequently asked questions or detailed product documentation.
Order Status Page
- One of the most common question for any store is: Where is my order? With an Order Status Page customers can get an answer instantly.
- Your Knowledge Base and Order Status Page will reduce the number if support requests you will get, but if a customer still has a question, there is contact form to reach you.
Helpstor also comes with a
- Help Desk
- For every support request that comes in, a ticket will be created. Each ticket gives you information about the customer, the order, past orders, past tickets from the same customer, etc. You can discuss the ticket internally,