HERO — Virtual Shopping

HERO — Virtual Shopping


Text, chat & video call with customers

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Assist visitors like in-store

Give your online shoppers the confidence to buy; answer product questions, provide virtual advice and check availability in-store.

Text, chat and video call

Send photos, videos, recommendations and even make video calls from the HERO® mobile app. Stay in touch with customers via text.

Grow your sales & foot traffic

Whether a shopper wants to buy online or visit the physical store, teams are credited when a customer buys; keeping them highly motivated.

About HERO — Virtual Shopping

Add the human touch to your site — and watch as your sales grow

Connect with your online visitors via text, chat and video — and give them the confidence to buy, just like in-store. With the Hero app, it’s as easy as messaging or FaceTiming a friend.

Whether you have retail stores or your first pop-up, convert online visitors into customers and grow foot traffic to your locations. You can even stay in touch with customers by text long after they leave your store or website.

From sneaker-kings to beauty upstarts, luxury boutiques to homeware icons - stores of all sizes across the world are thriving with Hero — including Shopify merchants UNTUCKit, Credo Beauty and Jonathan Adler.

Get started with your free 14-day trial today, or contact us to find out about our premium plan.

Chat & video call with online visitors

  • Add Hero to your Home, Collection & Product Pages - no coding required
  • From the mobile app, see when visitors are browsing your site
  • Go available to chat when it suits you and your teams
  • Answer product questions or share photos and videos
  • Video chat as if you were in the same room (camera can be toggled on/off)

Convert visitors into customers

  • Follow what customers are browsing and adding to their cart
  • Recommend products to buy, directly in the chat
  • Invite nearby shoppers to visit your retail locations

Stay in touch with customers via text

  • Send personal texts with recommendations and links to buy online
  • Perfect for saving the sale when you’re out of stock or for driving repeat purchases
  • Texts will be sent from each team member's unique Hero phone number
  • Set personal reminders to reach back out to contacts

Easy to manage from the dashboard

  • Track sales and performance by team member or location
  • Export data and conversations in real-time
  • Easily add or remove team members and locations

Get started today - no coding required

  • Add to your Shopify Plus or Shopify Basic or Advanced store
  • Clear and simple monthly pricing by store location
  • Download the free Hero mobile app for iOS or Android to start connecting with customers
  • Hero is automatically set to show to visitors on your Home, Collection and Product pages, whenever you or a team member are available to assist

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Pricing 14-day free trial


per location

  • Up to 2 Team Members per Location
  • Unlimited Chats & Video Calls
  • Advanced Analytics
  • In-app Training
  • Hero Academy & FAQ Access

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

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