Hertwill ‑ EU Dropshipping

Great App, Set up is clear and easy, the products are good quality and from EUR brands only. The customer service is great and helped a lot. The tips to help to improve your business / e-commerce are nice and interesting. It is a great App and a great experience.
The only issues (but important I think for an e-Commerce) are:
- Same products from the same brands can be found online and physically at very competitive prices (sometimes cheaper than the buying price through Hertwill), it makes the pricing very difficult for my store
- The delivery costs to most EUR countries are quite high.

Hertwill are easy to deal with and know their stuff. When I started this project, it was great to have advice and helpful tips from the Hertwill team. Very confidence inspiring. Only some minor bugs with the app, but they sorted it.

I have been using the Hertwill app on Shopify since it was launched on the platform, and a lot of development has taken place. Overall, I have mostly positive things to say, but I have identified at least two areas for improvement:

- The return process is poor because the customer has to print the return address label themselves. In my opinion, this is unacceptable in the digital era of 2025. For the past 1.5 years, I have received the same response—that the return process is continuously being developed—but nothing big has changed yet. I also suggested a long time ago that the return address label should be automatically included in shipments.

- Currently, Hertwill processes exchange orders as separate orders, which means that on the Shopify platform, you have to create a new order for the customer, and the distribution process functions as it does for new orders. However, Shopify also has a feature that allows exchange orders to be handled in a way where, once the return of the original product has been initiated, you can add a new product to the same "order card" after processing the return and request its distribution. However, this function does not work with Hertwill.

These two improvements would significantly ease the workload of Shopify merchants.