Hertwill ‑ EU Dropshipping

Hertwill is awesome, honestly. Their Shopify app made setting up my store so much easier than I expected. It’s super simple to use—like, you don’t need to be a tech genius or anything. I got everything up and running in no time.

What I love the most is their support team. I had a couple of questions (ok, maybe more than a couple ), and they got back to me so fast. Plus, they didn’t just give me some copy-paste answers—they actually helped me figure things out. You can tell they actually care.

Also, the features in the app? Game changer. My store looks way better now, and I’m already seeing more people checking it out and buying stuff. If you’re on Shopify, you should totally try this out. Can’t recommend it enough!

I have been using the Hertwill app on Shopify since it was launched on the platform, and a lot of development has taken place. Overall, I have mostly positive things to say, but I have identified at least two areas for improvement:

- The return process is poor because the customer has to print the return address label themselves. In my opinion, this is unacceptable in the digital era of 2025. For the past 1.5 years, I have received the same response—that the return process is continuously being developed—but nothing big has changed yet. I also suggested a long time ago that the return address label should be automatically included in shipments.

- Currently, Hertwill processes exchange orders as separate orders, which means that on the Shopify platform, you have to create a new order for the customer, and the distribution process functions as it does for new orders. However, Shopify also has a feature that allows exchange orders to be handled in a way where, once the return of the original product has been initiated, you can add a new product to the same "order card" after processing the return and request its distribution. However, this function does not work with Hertwill.

These two improvements would significantly ease the workload of Shopify merchants.

Amazing app! Honestly, I haven’t seen anything like it on the market. It’s great, easy to use, and makes adding products super simple. The customer support is top-notch, and the best part is the high quality products from sustainable European brands. It’s on a whole different level compared to cheap dropshipping brands. Highly recommend!

I am delighted to have discovered the Hertwill platform. I had been searching for high-quality, eco-friendly, and sustainable products for a long time, and Hertwill is exactly what I needed. Their products are exceptional and impressively high-quality. The team's work is outstanding – whenever I have questions, I always receive prompt and friendly responses. I sincerely recommend Hertwill to anyone who values quality.

I am pleased to recommend Herwill as one of the primary supplier partners for my online store. Over the course of our collaboration, I have consistently experienced their exceptional customer support and professionalism.

Herwill offers a wide range of quality brands, making them an invaluable partner for our business operations. Their commitment to excellence and dedication to supporting their clients set them apart in the industry. This professionalism and reliability make them an excellent choice for any business seeking a trusted supplier partner. swedenonlineshop.se- Management

Great app/supplier. Fanatastic product quality, exclusive EU brands, fast support team, fast shipping, seamless integration to shopify. Highly recommended.

Great dropshipping app with beautiful, high-quality products. The integration is super easy, and the support team is the best. They have been very helpful when I had questions and suggested improvements and ideas to implement in the shop, including a great newsletter with ideas.

The feedback from my customers have been great with regards to the shipping and the quality of the products. Thank you Hertwill team!

Easy integration and awesome customer service
I started my e-shop using Hertwill almost a year ago and can confirm that shop integration and syncing products to my store is super simple. I have also received great feedback from customers about the quality of the products.
Hertwill’s team has been super helpful and really quick to answer any of my questions.

Setup was clear and easy.

Live chat agents are also very friendly and helpful and also they do a review of your site and point major thing for you to fix.

Verifications are very fast for most of the brands, but for more picky brands it takes longer.

The whole product is very good! I recommend.

Installing the app was easy. Quality products, exactly what I had in mind. The products have good descriptions and a LOT of marketing materials and advice. Top notch, the answer came from a real person at the same time, not a robot that contains all your sales customer service support requests forwarded. Well done to the team at 5 star Hertwill.