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I have been using the Hertwill app on Shopify since it was launched on the platform, and a lot of development has taken place. Overall, I have mostly positive things to say, but I have identified at least two areas for improvement:
- The return process is poor because the customer has to print the return address label themselves. In my opinion, this is unacceptable in the digital era of 2025. For the past 1.5 years, I have received the same response—that the return process is continuously being developed—but nothing big has changed yet. I also suggested a long time ago that the return address label should be automatically included in shipments.
- Currently, Hertwill processes exchange orders as separate orders, which means that on the Shopify platform, you have to create a new order for the customer, and the distribution process functions as it does for new orders. However, Shopify also has a feature that allows exchange orders to be handled in a way where, once the return of the original product has been initiated, you can add a new product to the same "order card" after processing the return and request its distribution. However, this function does not work with Hertwill.
These two improvements would significantly ease the workload of Shopify merchants.
Totally fair points. We agree both returns and exchanges need work. We're still on it—thanks for sticking with us and pushing for better.
I'm very happy with Hertwill. All items are sourced from trusted brands, and you have to have a credible store for some to get approved for selling the products.
They have clear communication and notifications are amazing. You're never lost.
Great App, Set up is clear and easy, the products are good quality and from EUR brands only. The customer service is great and helped a lot. The tips to help to improve your business / e-commerce are nice and interesting. It is a great App and a great experience.
The only issues (but important I think for an e-Commerce) are:
- Same products from the same brands can be found online and physically at very competitive prices (sometimes cheaper than the buying price through Hertwill), it makes the pricing very difficult for my store
- The delivery costs to most EUR countries are quite high.
Thanks for the thoughtful review and kind words! Really glad the setup, support, and tips have been helpful.
You're right—pricing can be sometimes tricky. Some brands do sell directly or through other retailers at competitive prices, which is unfortunately out of our control. We’re working on improving this by helping brands better align their pricing across channels.
As for shipping costs, fair point. We're actively trying to negotiate better rates with brands and logistics partners to make it more sustainable for stores like yours. Appreciate the feedback.
Hertwill are easy to deal with and know their stuff. When I started this project, it was great to have advice and helpful tips from the Hertwill team. Very confidence inspiring. Only some minor bugs with the app, but they sorted it.
Thanks! Glad we could help you get started and earn your trust. And yep, when bugs pop up, we squash them fast.
One of the best solutions for Dropshipping. Convenient in settings, everything is transparent. And most importantly, everything works as it should
Working with Hertwill has been a delight! The setup was easy, the product quality is excellent, and their support team is incredibly responsive. I definitely recommend them!
Geweldig kwalitatieve producten, heel veel keuze. Los daarvan heel fijne samenwerking.
Tolle nachhaltige Produkte und der beste Support den ich je hatte!
Genau das was ich gesucht habe. Aktuell ein Monopol. Danke euch!
This Dropshipping Platform Changed My Business (and Life!) - Five Stars, No Question!
As a solo entrepreneur, I was drowning in the complexity of starting an online store. Then I found this dropshipping platform, and everything changed.
Here's why I'm giving it a resounding five stars:
Easy Setup, Even For Beginners: The platform walked me through every step, from choosing a niche to setting up payment processing. It was shockingly simple.
Intuitive Dashboard: Managing my store is a breeze. Everything is laid out clearly, and I can find what I need in seconds.
Goldmine of Resources: The platform is packed with up-to-date tips, tutorials, and advice. It's like having a dedicated business coach on call 24/7.
Practical and Actionable: The information provided isn't just theoretical fluff. It's practical advice I can implement immediately to see real results.
Stunning Marketing Materials: The platform provides high-quality product photos and marketing assets that make my webshop look incredibly professional.
Focus on Quality: I can trust that the products offered are top-notch, which reflects well on my brand and keeps customers happy.
Built for Efficiency: This platform is designed for solopreneurs like me. It automates tasks and streamlines processes, freeing up my time to focus on growth.
Bottom line: This dropshipping platform took the stress out of starting my online business. It's easy to use, packed with valuable resources, and prioritizes efficiency and quality. I can't recommend it enough!
Very happy with Hertwill, verification was fast and the user experience is great. I love the fact that you can get proper products and not some AliExpress or Alibaba bs.
Hertwill is a great choice for dropshipping. Have been using it only for a few days, but I like it a lot. The app is user-friendly, and the selection of brands adds real value to my store.
Very positive experience so far. The setup was easy and everything works as it's supposed to. Will recommend!
A very satisfied customer. I liked the customer service and the speed of the transaction.
Very nice products and excellent customer support. Orders are delivered quickly. Special thanks to Joosep for assistance.
Great app! Setup was easy, and the integration went smoothly. The customer support is excellent, always responsive and helpful! Highly recommend!
Hertwill app works really well. Smooth and efficient! Five stars for customer service as well.
Great app, highly recommend it. The products and content are top-notch, with an especially great selection of children's items.
Great dropshipping app. Would recommend to others.
Great app, highly recommend it. The products and content are top-notch, with an especially great selection of children's items.
Good new dropshipping app. Will recommend!
Finally, products that are truly quality! My only concern is that more people will discover this, and the market will get flooded with their products :D
Hertwill is a modern, ambitious, up to-date company based in beautiful Tallinn, Estonia with high-quality, handmade, colorful, eye-catching products with surprisingly low prices and great pictures that's going to make it easier to sell. With the subscription unlimited for only 39.99€ you get access to import unlimited products, unlimited orders per month and order tracking feature included. It's a growing company with new products and new brands gets added regularly. I've more fantastic stuff to say and I'm delighted to have found these guys. I strongly recommend it for e-commerce entrepreneurs out there that wants to work with premium professional products! Best regards / Oliver
I really appreciated the simplicity of the app. Everything ran smoothly.
Also the variety of products was impressive. I highly recommend it.
Although I haven't been using the app too long for this new store it worked like a charm from the beginning. This is my second store with them and of course there have been couple of hiccups but what brings me back is the great products and very nice and helpful customer support who are actually humans not bots.
Thank you very much! We wish you many sales!
- Team Hertwill
Great products from European manufactures. Furthermore, awesome customer support who is very helpful and friendly.
PS! Sometimes they even give tips how to improve your store.
Thank you for your great review! We're continuously focused on helping merchants improve their stores and boost sales. We appreciate your feedback and look forward to supporting your success!
- Team Hertwill
Cool products and great customer support. Will recommend!
Thanks! We truly believe our products are great :)
- Team Hertwill
Good products and the app works as promised. They also helped me choose a niche for my store. Had a small problem with stock synchronization, but the support team resolved it quickly. Overall, a good experience thus far and would recommend.
Thank you for your review! As our solution is still evolving, there may occasionally be some bugs. We truly appreciate your understanding and patience as we improve.
- Team Hertwill
They have great customer support and have even helped me with issues that shouldn't concern them. I am still in the process of launching my store, so there are no sales to report yet, but thus far, the experience has been great. Now, I just have to push myself to finish the store
Let's keep pushing! Thanks for the great review!
- Team Hertwill
Hertwill showed me how easy it is to open a webshop with sustainable and quality products. Their team is very supportive and has my best interest at heart. I am truly satisfied and happy I found them!
Thank you very much for the kind words. Our goal is to demonstrate that dropshipping can indeed be about great and sustainable products.
- Team Hertwill
Hertwill is a game-changer for my Shopify store! It has an impressive selection of European brands, and it's a breeze to browse through their extensive catalogue.
The integration with product pictures and descriptions makes my product listings look great.
The auto-fulfillment feature is a lifesaver. Once an order is placed, Hertwill takes care of the rest.
The support team is responsive and always ready to assist if any issues arise.
In summary, Hertwill has transformed my dropshipping business. I highly recommend it to anyone. It's a one-stop solution for sourcing, syncing, and delivering premium products.
Thanks for the thorough and positive review! We are excited to have you as a partner and look forward to growing your store together.
- Team Hertwill