Hertwill: EU & US Dropshipping

I am very satisfied with this dropshipping service. The ability to offer products from European brands is highly beneficial. All items come from trusted manufacturers, and the 2-year warranty provides peace of mind.

The integration with my Shopify store was straightforward, and shipping directly from European warehouses ensures quick order fulfillment. I also appreciate the professional support from the team, which responds promptly to any inquiries.

Overall, it's a recommendable solution for anyone looking to showcase European brands in their shop.

DI
steinkunstwerk.de

Been using the app for sometime now and have used some other apps as well. But with sourcing or dropshipping you might be thinking that I install an app that is it, but you are actually getting or buying service not just an app and the service that you are getting from Hertwill is top-notch.

Everything has been working flawlessly and exactly as expected. The entire process – from ordering to delivery and setup – was smooth and hassle-free. I’m really happy with the quality and reliability of the products. Hertwill has definitely earned my trust.

Je suis extrêmement satisfait de Hertwill. Leurs produits sont d'excellente qualité, ce sont des professionnels de confiance avec un excellent sens du contact, et leurs conseils sont toujours pertinents. C'est un fournisseur que je recommande vivement.
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I am extremely satisfied with Hertwill. Their products are of excellent quality, they are trustworthy professionals with an excellent sense of contact, and their advice is always relevant. They are a highly recommended supplier.

I couldn't be happier with this Shopify app! Not because the app is so great but the service that you get. The weekly newsletters themselves are very valuable and have helped me as first timer tremendously.

Highly recommend!

Incredibly easy to use this app en the support you receive from Hertwill is good and quick! Recomment using!
Also, shipments are quick and the order fullfilment works perfectly.

The application works really well, and orders are processed largely automatically. The ordered products have arrived to customers within the agreed timeframe. What’s especially great is how smoothly the synchronization between the online store and Hertwill works.

Great service, great selection, help available! The only downside is that the stock is not always up to date.

I have been using the Hertwill app on Shopify since it was launched on the platform, and a lot of development has taken place. Overall, I have mostly positive things to say, but I have identified at least two areas for improvement:

- The return process is poor because the customer has to print the return address label themselves. In my opinion, this is unacceptable in the digital era of 2025. For the past 1.5 years, I have received the same response—that the return process is continuously being developed—but nothing big has changed yet. I also suggested a long time ago that the return address label should be automatically included in shipments.

- Currently, Hertwill processes exchange orders as separate orders, which means that on the Shopify platform, you have to create a new order for the customer, and the distribution process functions as it does for new orders. However, Shopify also has a feature that allows exchange orders to be handled in a way where, once the return of the original product has been initiated, you can add a new product to the same "order card" after processing the return and request its distribution. However, this function does not work with Hertwill.

These two improvements would significantly ease the workload of Shopify merchants.

I'm very happy with Hertwill. All items are sourced from trusted brands, and you have to have a credible store for some to get approved for selling the products.

They have clear communication and notifications are amazing. You're never lost.