Hertwill: EU & US Dropshipping

slow customer support. Wrote to them 30/12-2025 and again 3/1 -2026 and yet to this day 9/1 they haven´t answered and my customer is waiting for her order that is not sent yet! She made her order 29/12-2025!!

Also some companies sell their products on Hertwill with a higher price than on their own webshops! I have already informed Hertwill about one of those brand, but it´s impossible for me to do their work and be a detective for all their products and report to them what products that are priced to high. Hertwill should do that control. But obviously they don´t.

Quite bumpy experience so far. Many errors in the stock levels (ordered products appear to be out of stock after the order -> disappointed customers), also errors in shipments. For example they forget to send an order or shipped wrong products. In my shop the amount of Hertwill errors have been over 15% which makes it very difficult to start a new shop if you cannot rely on the supplier and the result of many orders is a disappointed customer. The products are high quality but pricing can be a bit challenging as in many cases the brands are selling the products cheaper at their own webshops.

It would be a 5 star partner if it worked.

Hertwill has been a pleasant experience so far.
Customer support is responsive and helpful, the app is easy to install, pricing feels reasonable, and there’s a good range of quality products from European brands. The only downside is that shipping can be a bit expensive for some markets/products — but it’s understandable. Overall, I do recommend this app.