Hertwill ‑ EU Dropshipping

I find the use of Hertwill to be a bless, the app is working flawless with shopify. Also i am very pleased with the amount of products you can choose, we have done some test orders and the products look really good and are shipped with care.
The support from Hertwill is very good and each time I reach out they respond very fast.
We truly advice Hertwill for your webshop.

I have been using the Hertwill app on Shopify since it was launched on the platform, and a lot of development has taken place. Overall, I have mostly positive things to say, but I have identified at least two areas for improvement:

- The return process is poor because the customer has to print the return address label themselves. In my opinion, this is unacceptable in the digital era of 2025. For the past 1.5 years, I have received the same response—that the return process is continuously being developed—but nothing big has changed yet. I also suggested a long time ago that the return address label should be automatically included in shipments.

- Currently, Hertwill processes exchange orders as separate orders, which means that on the Shopify platform, you have to create a new order for the customer, and the distribution process functions as it does for new orders. However, Shopify also has a feature that allows exchange orders to be handled in a way where, once the return of the original product has been initiated, you can add a new product to the same "order card" after processing the return and request its distribution. However, this function does not work with Hertwill.

These two improvements would significantly ease the workload of Shopify merchants.

I am very satisfied with this dropshipping service. The ability to offer products from European brands is highly beneficial. All items come from trusted manufacturers, and the 2-year warranty provides peace of mind.

The integration with my Shopify store was straightforward, and shipping directly from European warehouses ensures quick order fulfillment. I also appreciate the professional support from the team, which responds promptly to any inquiries.

Overall, it's a recommendable solution for anyone looking to showcase European brands in their shop.

DI
steinkunstwerk.de

Been using the app for sometime now and have used some other apps as well. But with sourcing or dropshipping you might be thinking that I install an app that is it, but you are actually getting or buying service not just an app and the service that you are getting from Hertwill is top-notch.

Everything has been working flawlessly and exactly as expected. The entire process – from ordering to delivery and setup – was smooth and hassle-free. I’m really happy with the quality and reliability of the products. Hertwill has definitely earned my trust.