Hertwill: EU Dropshipping

An absolute game-changer for my e-commerce business!Partnering with Hertwill has been one of the best decisions I’ve made. Their app seamlessly allows me to list high-quality products on my website, while they handle the entire fulfillment, packaging, and shipping process directly to my end customers.The customer support is truly exceptional—the founder himself provided outstanding, personal assistance and went completely above and beyond to look after my needs and ensure everything was resolved perfectly. On top of that, our test orders arrived in flawless condition. The packaging was completely undamaged, and the contents were incredibly well-secured inside the parcel. If you are looking for a reliable, professional, and deeply caring business partner for dropshipping, Hertwill is highly recommended. 5 stars all the way!

Funkar helt ok, stort utbud av barnprodukter, sämre med andra produkter. Automatisk betalning med kortet fungerade inte, fick göra manuellt.

I really like Hertwill and I intend to keep using it. The concept is excellent for stores like mine because the platform gives access to interesting independent brands and products that can be difficult to source elsewhere, and Hertwill regularly improves the service. Their team is also communicative and responds when I need help.

What prevents me from giving five stars is the operational friction behind the platform.

In my experience so far, around half of my Hertwill-fulfilled orders have required some form of intervention. The main issue is that problems are often discovered only after the customer has already placed the order.

I have had a product turn out to be unavailable after the fulfillment process had started, another order that was marked as fulfilled with tracking but was never actually shipped, and a product-quality complaint that I chose to refund immediately at my own cost because I did not want to ask an already unhappy customer for additional proof.

I currently also have an order being returned to sender after a DPD delivery issue. Hertwill is assisting me with the case, but it is another situation where I may ultimately have to refund the customer if they no longer want to wait.

This matters even more because many of the brands I selected through Hertwill make or prepare products to order.

My customers understand that these products can take longer than standard e-commerce deliveries because they are buying for quality, craftsmanship or rarity. But when something goes wrong with stock, fulfillment or delivery, the wait becomes much harder for the customer.

Hertwill has a very good concept, good products and a platform that keeps improving. Their support is available and communicative. I would simply like stock availability, supplier fulfillment and delivery handling to become more reliable, so I do not need to contact support as often to discover that an order cannot proceed as expected.