Hertwill: EU Dropshipping

Hertwill has been a great addition to my Shopify store. The app is easy to set up and integrates smoothly with my store. The product catalog is well-organized, and syncing products is straightforward even for someone who is not very technical. What I appreciate most is the variety of suppliers and the quality of the product information provided. Customer support is also responsive and helpful. Highly recommend Hertwill to any dropshipper looking for a reliable and easy-to-use solution!

I have been using Hertwill for a little less than a year for my shoes and accessories shop. This is a side business for me, so I have limited time to invest, but I have been extremely satisfied with the products and service provided by Hertwill.

I have had many orders without a single hiccup, and whenever something needed to be communicated (e.g., a delay in the delivery of a handmade item by an artisan), I was properly informed and could manage my communication with the customer in a timely manner.

Keep up the good work!

The Hertwill app provides a solid foundation for my store. The team is very willing to help, the product assortment is good, and the provided materials are clear.

​However, there are a few notable drawbacks. Email communication and response times are on the slower side, and unfortunately, not all goods can be delivered door-to-door. Another missing feature is order consolidation – it is currently not possible to ship items from different brands together in a single package.

​Additionally, the overview of issued documents is quite weak. Specifically, I am missing shipping invoices when returning goods back to Hertwill, as well as credit notes for the original invoices for the purchased items.

​Overall, it is a decent app with a helpful team, but the administrative side, shipping flexibility, and communication speed definitely need some work.