Heyday ‑ Chat & FAQ Automation

Meet Heyday - Chat & FAQ Automation by Hootsuite: Your chatbot solution for automating sales on Shopify (with a 14-day free trial)

Heyday helps Shopify merchants just like you to drive more sales and support customers around the clock with on-brand, automated responses to all their burning questions.

Heyday powers customer service and sales for global brands like Lacoste and Decathlon, and helps emerging merchants on Shopify like Rose Buddha sell more beautiful things around the world. Our AI-powered chatbot is designed to answer your customer questions (with our templated FAQ responses) and create sales opportunities directly in chat, in real-time, 24/7.

Heyday automatically integrates with your Shopify store in 10-minutes and allows you to quickly provide product recommendations (and present your entire product catalogue to customers in chat), track orders, automate FAQs, and unify all your customer conversations across channels in a single inbox. Heyday works with your customer service team (even if that’s just you) making it easy to hand off more complex questions to humans, and take the stress out of online sales.

Working within seconds upon download (with no coding skills required), our chatbot not only saves you time and helps you better serve your customers, it also helps you sell more of your products on Shopify—so you can get back to the other things on your entrepreneurial plate. Spending more time on an upcoming shoe design, or deep diving into your campaign for Black Friday—we’re here to help you get back to the things that excite you most.

Start your 14-day free trial today so you can:

Drive sales with automated answers to customer FAQs:

1. Implement quick-reply templates
2. Provide friendly, conversational language and messaging on every chat encounter
3. Enable automated, immediate, and accurate responses to questions regarding stock, sizing, store hours and more

Provide first-class customer service:

1. Enable customers to search your Shopify products directly in the chat
2. Easily integrate Heyday with other Shopify apps (shipping carriers)
3. Automate welcome messages and wait time communication
4. Transfer complicated questions to your human customer support team with the agent transfer feature
5. Offered in English + French

Easily collaborate with your team:

1. Download and integrate your Heyday app in 10-minutes
2. Add your whole team to Heyday with unlimited account access
3. View all your customer messages in a unified Heyday inbox
4. Use the Heyday analytics dashboard to track customer happiness
5. Get notifications on the iOS or Android mobile app

Heyday in action:

Chat with us on Rose Buddha, Popeye's, and Fody Foods.

For enterprise:

Build your own bot: help@heyday.ai.