Avaliações (266)
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Unacceptable Practice and Request for Review in Exchange for Refund
My experience with Cartfind has been extremely disappointing and frustrating. I initially chose to use their services with the hope of receiving good support for my online store. However, I encountered several issues that made the experience quite unsatisfactory:
Poor Support: The support provided did not meet my expectations. I found that the service did not deliver on the quality promised.
Lack of Guidance: Despite my attempts to get help, the advice provided was insufficient, causing me to waste time and money.
Unethical Practice: What I find most unacceptable is the condition imposed for the refund. I was asked to leave a 5-star review in exchange for a refund of the $9.95 I had paid. This practice is not only unethical but also against the policies of many services and platforms.
Unsatisfactory Response: Despite formally expressing my dissatisfaction and requesting a refund, I received a response linking the refund to leaving a positive review, which I consider to be inappropriate coercion.
I have the email that proves this request and am considering taking additional measures to resolve this situation. The purpose of this review is to warn other potential users about this practice. I firmly believe in honesty and transparency, which is why I want to share my real experience to help others make informed decisions.
I recommend future users to be cautious and consider all available options before committing to Cartfind.
We have reviewed your case, and you have imported 352 products to your store. Thus your refund request has been rejected based on our refund policy. Please note that our policy does not require a positive review for a refund.
Started out good during free trialAfter that couldn’t find anything too add. Cancel subscription and still being charged. Contact customer service and they haven’t refund money and keep charging me.
Hi, It looks that you used app between 2023 Sep, and April 2024. We can not charge you technically if you uninstalled it before free trial.
The app over charges you more than that the manufacture/supplier charges for an item. Additionally they charge a lot for shipping. They take forever to ship a product and respond back to you. Moral of the story, this app is a total scam!!!!
Hi, We don't overcharge item. Additionally, When the original item is sold out, we default to alternative supplier, which may have a price discrepancy. We calculate the shipping cost based on the item weight, with shipping insurance included. More can be found in https://cartifind.com/faq
even do not want to give a star
used it already a month, it was good at first.
but after a month , I can not open the app. contacted the support, they keeping saying they already fixed the error, but I still can not open the app, the app page just blank at all.
the worst app I used!!!!! really angry.
Sorry for our technical difficulties you encountered. We were slow to address the issue during the Chinese New Year Break.
We refunded your previous month bill to compensate your experience.
Warning Red flag I wish I could give it 0 stars every singles order I got I try to fulfill with them and they were all refunded do not use this app you are gonna loose customers
these are the emails the sent every time Your Order has been refunded because this item doesn't support Cartifind VIP Shipping. You can fulfill this item on Temu/Shein manually yourself with free shipping. $ has been sent back to your card. It may take sometime to process.
Here is your refund receipt.
I have 1 year subscription with them big mistake
Hi, Your account was created yesterday, doesn't look any pending orders from us. Are you referring to account, notebook Memo, anything else we can help with ? Apologize for any confusion your experienced.
Horrible customer service. They never answered my presale questions—no help, nothing. I can't recommend this app. Stay away and pick another app. There are much better ones with better service.
Apologize for your bad experience. We are slow to reply due to China Holiday. I see that you only installed the app for 5 mins. We will roll out the live support for future customer support.
Agaian, sorry for your bad experience.
customer service is horrible. they need help
Hi Oven and Friends, we tried to educate you how to dropshipping in the emails for 10+ emails. However, we couldn't do everything for you without your willing to try to build your shop.
ingen bra support....
i recive orders in CAD and this shit app cutt me in USD and i am getting in lost
Thanks for your suggestion. We have refunded your transaction, and added currency selector so you can pay in USD, CAD, AUD, and EURO now.
Its easy to import products ill give them that but they cant even fullfill orders it tells me to go to hffproducts.com to fullfill my order like what so i had to refund orders and lose out on ad money and customers thinking my site aint reliable and they need to fix this
We appreciate your great feedback. We are addressing this issue, and build our fulfill center so that we can easily fulfill everything even when supplier source product is sold out.