Recenzje (307)

Ogólna ocena
4,8
Liczba recenzji z daną oceną
  • 95% ocen to oceny z 5 gwiazdkami
  • 1% ocen to oceny z 4 gwiazdkami
  • 0% ocen to oceny z 3 gwiazdkami
  • 2% ocen to oceny z 2 gwiazdkami
  • 2% ocen to oceny z 1 gwiazdkami
24 styczeń 2025

App is not working as expected.

Support only available through "in-shopify-mail" (no reply so far). By coincidence I messaged their support software because it is linked on the bottom of their app (why would you link them?).

BINS AND BOXES
Szwajcaria
Około godziny korzystania z aplikacji
Nextools odpowiedział(a) 25 styczeń 2025

Hi, we really apologize if you are not getting the most from HidePay. We sent you the instructions for the correct configuration by email, so you can correct your rule and achieve what you are looking for. The support is available through email and by in app chat during working days. Please let us know if with our instructions you solve your issue or you need any other support, we are also available for video chat support. Regards 👋🏻

27 marzec 2024

Broke my checkout and lost money due to it. Support was helpful to fix it in the beginning, but stopped responding for a week now.

I had to pause all rules and there still is no fix to this date.

Zentana
Holandia
8 miesięcy korzystania z aplikacji
Nextools odpowiedział(a) 29 marzec 2024

We are really sorry if something went wrong with HidePay. I just sent you an email to provide you support in getting HidePay working 😊

23 wrzesień 2024

No abre la app, queda en blanco. No se puede configurar nada.

Pantsforlove
Kolumbia
3 dni korzystania z aplikacji
Nextools odpowiedział(a) 25 wrzesień 2024

Hi, we are very sorry you experienced this issue. Most of the time the problem is related to the fact you have installed an anti-spam into your browser or you are using a VPN. Please get in contact with our support at support@nextools.tech and we will assist you in solving this problem 😊
We really hope you want to give HidePay another chance.

Edytowano 26 maj 2023

Die App funktioniert leider nicht.

Kunden ohne Tag können verstecke Zahlungsmethoden sehen.
Die einzige Funktion dieser App funktioniert nicht.

Dschinni Shisha
Niemcy
16 dni korzystania z aplikacji
Nextools odpowiedział(a) 16 maj 2023

--- UPDATE 05/27/2023 ---
We're sorry to hear that. We've looked into it and as discussed in chat it appears you're using a different checkout that isn't based on Shopify's native checkout, making it impossible for our app to function properly. You'll need to contact the developers of the app you're using to explore payment customization options. If you decide to use Shopify's native checkout, our app should work without any issues.

--- FIRST ANSWER TO 5* REVIEW ---
Thank you for your kind words and for acknowledging our outstanding support and app performance 😊

19 luty 2024

app, it says free but they want to charge, and also says 7 day free trial, but constantly taking me to payment processor

Cro Nakit
Chorwacja
Około 7 godzin korzystania z aplikacji
Nextools odpowiedział(a) 21 luty 2024

Hi, Andrea here from Nextools Dev Team. I’m sorry you had a bad experience with HidePay, but we are always available to provide support and solutions. So please keep in touch with us and we will be glad to help you.

4 listopad 2023

No advertised free plan is available and the app doesn't seem to work.

VeloBird
Niemcy
6 minut korzystania z aplikacji
Nextools odpowiedział(a) 6 listopad 2023

Hi, we are sorry you had a bad experience using our app. We offer the free plan for development stores only as specified on our app listing page. We also offer 7 days free trial, so you could have used the app more to get it working or contact support to get help, but you had it only for 4 minutes. We would be more than pleased to get you back onboard and to help you get it working.

21 marzec 2024

Magma
Węgry
4 minuty korzystania z aplikacji
Nextools odpowiedział(a) 23 marzec 2024

We are really sorry if something went wrong during the configuration of the app. We sincerely invite you to contact us to provide you support in getting HidePay working 😊