HidePay: Ocultar pagamentos
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The app embed make my theme editor crashed when i turn on app from the app embed theme editor
Hi, we are sorry you are experiencing issues. This could happen when your theme is highly customized and could conflict with external extensions. Please reach out support and we will be glad to fix it for you 😊
App is not working as expected.
Support only available through "in-shopify-mail" (no reply so far). By coincidence I messaged their support software because it is linked on the bottom of their app (why would you link them?).
UPDATE: I never received that mail.
Hi, we really apologize if you are not getting the most from HidePay. We sent you the instructions for the correct configuration by email, so you can correct your rule and achieve what you are looking for. The support is available through email and by in app chat during working days. Please let us know if with our instructions you solve your issue or you need any other support, we are also available for video chat support. Regards 👋🏻
No abre la app, queda en blanco. No se puede configurar nada.
Hi, we are very sorry you experienced this issue. Most of the time the problem is related to the fact you have installed an anti-spam into your browser or you are using a VPN. Please get in contact with our support at support@nextools.tech and we will assist you in solving this problem 😊
We really hope you want to give HidePay another chance.
Amacına uygun çalışmıyor, paramı iade etmenizi talep ediyorum
We’re really sorry for the inconvenience you experienced. Please reach out to our support team so we can look into the issue right away and help you find the best solution. We’ll be happy to assist you every step of the way.
Support ist leider nicht erreichbar.
Seit der Klarna Umstellung keine Infos dazu!
Hello, we are sorry for the live chat not available, but we answered to your email in just 8 minutes. We hope you can rethink your review 😊
There's no free plan. Don't waste your time.
Hi, we are very sorry for the misunderstanding, but the free plan is only available for dev stores. Unfortunately on the Shopify App Store there isn’t a better way to explain that more than what we did in the plan settings (FREE DEV PLAN). However we offer 7 days free trial to test the app, and I’m sure that if you test it you will be amazed by its functionality for just $3.99/month. Please reach back to us if you want to have a demo or verify if it could be the right fit for your store. Kind regards 😊
app, it says free but they want to charge, and also says 7 day free trial, but constantly taking me to payment processor
Hi, Andrea here from Nextools Dev Team. I’m sorry you had a bad experience with HidePay, but we are always available to provide support and solutions. So please keep in touch with us and we will be glad to help you.
Die App funktioniert leider nicht.
Kunden ohne Tag können verstecke Zahlungsmethoden sehen.
Die einzige Funktion dieser App funktioniert nicht.
--- UPDATE 05/27/2023 ---
We're sorry to hear that. We've looked into it and as discussed in chat it appears you're using a different checkout that isn't based on Shopify's native checkout, making it impossible for our app to function properly. You'll need to contact the developers of the app you're using to explore payment customization options. If you decide to use Shopify's native checkout, our app should work without any issues.
--- FIRST ANSWER TO 5* REVIEW ---
Thank you for your kind words and for acknowledging our outstanding support and app performance 😊
We are really sorry if something went wrong during the configuration of the app. We sincerely invite you to contact us to provide you support in getting HidePay working 😊
