Hipmob lets you talk to customers visiting your shop, and grow your sales.
Our revolutionary live feed shows you which users are on your site. It's like watching people walk around your store!
You can see what pages they're visiting, and what products they're looking at. You can talk to customers before they abandon a cart, or help them make buying decisions.
- Talk to more visitors and convert them into customers
- FREE mobile app
- Upsell your customers
- Reduce your abandoned carts
- Provide lightning fast customer support, and make your customers happy.
Hipmob works with your favorite tools, including
- Helpdesk: Zendesk & Desk.com
- CRM: Highrise, Salesforce, and Zoho CRM
- Newsletters: Mailchimp
- Collaboration: Campfire and Hipchat.
You can access Hipmob from your favorite IM clients, including:
- Mobile: IMO for iPhone, Android, iPad and Windows Phone
- Web: IMO
- Desktop: iChat, Adium and Instantbird from Windows and Mac
Hipmob works great in all browsers including:
- Google Chrome
- Microsoft Internet Explorer
- Firefox by Mozilla
- Safari by Apple, for Mobile, Tablet and Desktop
Hipmob comes with a ton of features
- Multiple agents can chat with a customer
- Monitor Traffic to your site
- Proactively invite customers to a chat
- Chat with agents right from your browser
- Get notified of chat requests in GChat, Adium, Messages, IMO or anything else
- Ban abusive customers
- Canned responses
- View multiple simultaneous chat
- See personalized customer info including IP Address, location, how long they've been on site
- View past conversation transcripts
- Audio and video notifications when a new chat comes in
- Easily transfer a chat to another agent, group or department
- Easily route conversations to a specific agent, group or department
- Reply to chats sent while you're away from Hipmob.com, from email, from your phone, or from Desk.com or Zendesk.
- Access to dozens of 3rd Party apps for CRM, Helpdesk, Newsletters, Marketing automation and more
- Agent Performance metrics and general metrics
- Only chat during your hours of operation
- Send your metrics to Google Analytics and Mixpanel
- Greetings and Canned Messages
- A REST API and webhooks for deep customization
- iPhone, Android and Mobile Web integrations
- End to end encryption
- Lightning fast support within 24 hours.