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All Apps / Customer service / Hipmob Targeted Live Chat And Cart Recovery

Hipmob Targeted Live Chat And Cart Recovery

Hipmob Targeted Live Chat And Cart Recovery

Developed by Orthogonal Labs, Inc.

Price: Free – $100.00 / month Free Trial: 14 days More info
  • Turn visitors into shoppers by talking to them when they need help.
  • Automatically reduce abandoned carts by sending targeted chats to shoppers at checkout.
  • Make your shoppers happy by being there in real time. Keep in touch on the go with mobile apps.

Hipmob lets you talk to customers visiting your shop, and grow your sales.

Our revolutionary live feed shows you which users are on your site. It's like watching people walk around your store!

You can see what pages they're visiting, and what products they're looking at. You can talk to customers before they abandon a cart, or help them make buying decisions.

Hipmob Benefits

  1. Talk to more visitors and convert them into customers

  2. FREE mobile app

  3. Upsell your customers

  4. Reduce your abandoned carts

  5. Provide lightning fast customer support, and make your customers happy.

Hipmob works with your favorite tools, including

  1. Helpdesk: Zendesk & Desk.com

  2. CRM: Highrise, Salesforce, and Zoho CRM

  3. Newsletters: Mailchimp

  4. Collaboration: Campfire and Hipchat.

You can access Hipmob from your favorite IM clients, including:

  1. Mobile: IMO for iPhone, Android, iPad and Windows Phone

  2. Web: IMO

  3. Desktop: iChat, Adium and Instantbird from Windows and Mac

Hipmob works great in all browsers including:

  1. Google Chrome

  2. Microsoft Internet Explorer

  3. Firefox by Mozilla

  4. Safari by Apple, for Mobile, Tablet and Desktop

  5. Opera

Hipmob comes with a ton of features

For Agents

  1. Multiple agents can chat with a customer

  2. Monitor Traffic to your site

  3. Proactively invite customers to a chat

  4. Chat with agents right from your browser

  5. Get notified of chat requests in GChat, Adium, Messages, IMO or anything else

  6. Ban abusive customers

  7. Canned responses

  8. View multiple simultaneous chat

  9. See personalized customer info including IP Address, location, how long they've been on site

  10. View past conversation transcripts

  11. Audio and video notifications when a new chat comes in

  12. Easily transfer a chat to another agent, group or department

  13. Easily route conversations to a specific agent, group or department

  14. Reply to chats sent while you're away from Hipmob.com, from email, from your phone, or from Desk.com or Zendesk.

For Admins

  1. Access to dozens of 3rd Party apps for CRM, Helpdesk, Newsletters, Marketing automation and more

  2. Agent Performance metrics and general metrics

  3. Only chat during your hours of operation

  4. Send your metrics to Google Analytics and Mixpanel

  5. Greetings and Canned Messages

  6. A REST API and webhooks for deep customization

  7. iPhone, Android and Mobile Web integrations

  8. End to end encryption

  9. Lightning fast support within 24 hours.

Are you a developer? Become a Shopify partner or submit your app.