Running an ecommerce store can be a demanding job even at the best of times—and staying on top of any questions your customers have can be one of the most time-consuming tasks.
HiSumo is an SMS chatbot developed specifically for Shopify that works around the clock to alert your customers to updates in their order, answer simple questions and even broadcast customized news for marketing purposes.
HiSumo saves you time and money while putting you back in the driver’s seat of your business.
HiSumo has been developed two fulfill three important functions in customer care and marketing:
HiSumo requests permission from your customers before sending messages, avoiding the dreaded spam tag: combined with the human touch added by your customized messages, HiSumo lets you build your brand reputation effectively through smart automation.
It’s no secret that smartphones are taking over—some 77% of U.S. adults own a smartphone, and that number is climbing. (Source)
With more and more browsing the internet on their smartphone, SMS is fast overtaking email as an effective way to communicate with customers: after all, you are quite literally in their pocket.
The statistics speak for themselves:
Simply put, SMS offers more engagement, leading to higher conversions and more revenue in your bottom line.
With 24/7 support on hand to take care of all your customer’s needs and answer any questions they might have, HiSumo is the smart choice for your customer support.
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