评论 (36)

整体评分
2.8
每个评分等级的数量
  • 53% 的评分是 5 星
  • 14% 的评分是 4 星
  • 6% 的评分是 3 星
  • 6% 的评分是 2 星
  • 22% 的评分是 1 星
2021年7月8日

My employees and I struggled to understand and use the app, it is very confusing. The dashboard and schedules sometimes took a long time to load (over 10 seconds), and I was frequently logged out from the app without reason!!
It seems like you need to upgrade to use common features, and this is a bad practice imo. We had hoped for a truly good (and free) solution, but unfortunately, that is not the case here.

Chosen Apparel
加拿大
18天 人在使用应用
Homebase已回复 2021年7月19日

Thanks for your feedback. I have sent you an email separately to resolve some of the confusion and issues you are experiencing with loading times. We know there is a resolution here!

2022年2月2日

Horrible... sometimes my staff can't clock out because it just won't load. Notifications don't clear even after you've read them several times. We have encountered many difficulties just after one week of using this app. Apps of this type should be reliable.

threetwentyeight
美国
14天 人在使用应用
Homebase已回复 2022年2月4日

Thank you for your review and we are very sorry that you are experiencing issues. We are currently working with Shopify to resolve this delay on their app bridge. One thing to suggest is testing Homebase outside of the Shopify app by downloading us in the IOS app store.

编辑时间:2021年4月27日

We have been testing the app for a bit. The app can be quite confusing. I often feel as if I run in circles to find certain functions, and sometimes it takes quite a while to load stuff (circle keeps showing). But maybe it's just me..
Messaging on this app is the same as text messaging on a cell phone, which can get overwhelming and annoying if you're already using texts. It seems like a fair free solution in case you are looking for something REALLY basic. Otherwise they keep asking you to upgrade to greater plans.....

MiamiMami.Co
加拿大
15天 人在使用应用
Homebase已回复 2021年6月21日

Thank you for your review. We are currently working with Shopify to make these improvements. We offer a really robust free plan, but we also want to ensure that we can grow with your business.

编辑时间:2021年3月26日

The app is unstable and keeps crashing on the iPad for no reason. I tried to uninstall and reinstall it several times with no success. We switched to Deputy instead.

GWapparel
美国
12天 人在使用应用
Homebase已回复 2021年3月17日

Great to hear! Just to make sure you are reviewing the right company, this is Homebase, not basecamp. :) What would Homebase need in order for it to be 5 stars for you?

2020年7月16日

Absolutely terrible service and far over priced. Even if this was $50 a month it still wouldn't be worth its price. The way they handle accounts is absolutely despicable. For instance, if one of your clerks have had a previous account under a different employer, they need to contact homebase directly to have the information switched over. We experienced NOTHING but errors trying to use this, mixed up old employees..etc. Absolutely disgusted with this application and the developers.

Empire Vape Shop
美国
2天 人在使用应用
Homebase已回复 2020年7月17日

Hello,
We're very sorry that you have a bad experience with us. We appreciate the feedback and Amy, our head of customer support, is reaching out to you directly to see if she help regain your trust. If she can't reach you, please do call our support team and they will help you connect with Amy. Our phone: (415) 951-3830 Our email: support@joinhomebase.com.

Please also note that Homebase offers are free plan that meets the needs of thousands of businesses. Our priced plans are $20 and $50 per month.

We hope we can do better for you in the future.

- Your Homebase Team

2023年3月13日

Way too complicated. After uninstalling spam my Inbox all time. No matter how many times you use unsubscribe- they just fill your Inbox on daily basis. Never ever more.

Keep Exclusive
美国
12分钟 人在使用应用
Homebase已回复 2023年3月13日

Hi there,

We are so sorry to hear about your experience. Our goal is to make work easier by providing the tools you need to manage your hourly team.

Someone from our team will reach out shortly to see what we can do to make setting up your account less complicated.

In the meantime, we've provided your feedback about our emails to our marketing team. We appreciate your feedback and review.