The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Despite our best efforts, the app had a lot of issues. The loading times were crazy, and the staff has been unable to stay logged in!!! The app has many glitches, some of which are so basic I don't understand why it's happening. So far, Sling has worked well for us for scheduling.
My employees and I struggled to understand and use the app, it is very confusing. The dashboard and schedules sometimes took a long time to load (over 10 seconds), and I was frequently logged out from the app without reason!!
It seems like you need to upgrade to use common features, and this is a bad practice imo. We had hoped for a truly good (and free) solution, but unfortunately, that is not the case here.
Thanks for your feedback. I have sent you an email separately to resolve some of the confusion and issues you are experiencing with loading times. We know there is a resolution here!
Empire Vape Shop
Absolutely terrible service and far over priced. Even if this was $50 a month it still wouldn't be worth its price. The way they handle accounts is absolutely despicable. For instance, if one of your clerks have had a previous account under a different employer, they need to contact homebase directly to have the information switched over. We experienced NOTHING but errors trying to use this, mixed up old employees..etc. Absolutely disgusted with this application and the developers.
We're very sorry that you have a bad experience with us. We appreciate the feedback and Amy, our head of customer support, is reaching out to you directly to see if she help regain your trust. If she can't reach you, please do call our support team and they will help you connect with Amy. Our phone: (415) 951-3830 Our email: firstname.lastname@example.org.
Please also note that Homebase offers are free plan that meets the needs of thousands of businesses. Our priced plans are $20 and $50 per month.
We hope we can do better for you in the future.
- Your Homebase Team