Avaliações (588)

Classificação geral
4,8
Número por nível de avaliação
  • 96% das avaliações são de 5 estrelas
  • 2% das avaliações são de 4 estrelas
  • 0% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 2% das avaliações são de 1 estrelas
30 de outubro de 2024

EXCELLENT ADVICE FROM ABUZAR ADVISOR .
Very efficient and friendly . Gave alot of suggestions too.
Thank you so much .

VHT gift shop
Reino Unido
2 meses usando o app
30 de janeiro de 2025

Great Service

Curvaceous Couture Boutique
Estados Unidos
Aproximadamente 2 meses usando o app
17 de outubro de 2024

I absolutely love the Charming Christmas Train Painted Wood Decoration! The vibrant colours and detailed craftsmanship make it a standout piece in my holiday décor. It's the perfect size to display on my mantel, and my kids are thrilled with it. It adds a delightful festive touch to our home and truly captures the spirit of Christmas. Highly recommend for anyone looking to enhance their holiday decorations!

Tickle Tarts
Portugal
3 dias usando o app
5 de setembro de 2024

Amazing amazing amazing, Im no tech person so they have made this so easy and simple to use. I often feel overwhelmed with apps and all the shopify integrations but Honeycomb is simple, effective and easy to use.

UPLIFT
Austrália
9 meses usando o app
19 de setembro de 2024

Works perfectly for what we needed! support was very quick and nice! thanks

Foieviare
Estados Unidos
Aproximadamente 1 mês usando o app
30 de setembro de 2024

Easy and super user friendly

NOVA Beauty online
Suécia
Aproximadamente 2 meses usando o app
9 de outubro de 2024

super quick and easy!!!!

HomBloom
Estados Unidos
Aproximadamente 2 meses usando o app
Data de edição: 2 de agosto de 2024

August 2024 Update
(I'm keeping my previous written review for thoroughness to showcase what changes happened!)

Aharon on the team personally reached out to me after my review to personally work with me to fix my issues. He was apologetic for my experiences with support at the time, and eager to set up a video call to troubleshoot what was happening. After understanding the logic of my funnels and live-demoing them, he got the dev team to work on it and I'm happy to say that everything is fixed!

Truly grateful for the time taken to help me with this, and that I can confidently use this app again!
--
In 2023, I would've given this app a glowing 5 stars - it worked perfectly with the three funnels I had in place, all of which had multiple options that would check what items were eligible or not. It increased my sales and customer satisfaction.

Since reopening my store in March 2024, all funnels broke. Items in cart that were supposed to cancel the funnel from triggering didn't work. I didn't realize until I had some orders that got Free Shipping when they shouldn't have. I've tried turning my funnels on and off, using the Duplicate option to activate the "new" version of the funnel while turning the old one off, and also recreating the funnels from complete scratch - all with no luck.

I've been ghosted by support twice. I reached out for the first time on March 27th, ghosted on April 24th with no fix. I tried again on May 1st, and was ghosted on May 8th. Both support staff did the bare minimum in actually testing out the functions, or even looking at what options I had in place. The latter seemed to barely comprehend that I had already done all the "try restarting it" solutions because I was in contact with support previously, and didn't seem to put any effort in to seeing what funnel rules I had.

I'm disappointed to uninstall this app. I'm still giving it 2 stars in fairness that when it worked for me, it did amazing. But the fact that it's broken now for my store, and even worse, the lackadaisical support staff on hand, makes it hard for me to recommend this app to anyone.

Puglie Mart
Canadá
Mais de 1 ano usando o app
Conversion Bear deixou uma resposta 4 de junho de 2024

Hey there,

I'm Aaron the Product Manager for Honeycomb.
Firstly, I'm sorry to hear about your experience with support and the app in general. If you would like to give us another chance I am available at aharon@apphub.com and will be happy to work you through the set up.

I looked through your communication with our team and it appears that your ticket got lost in our ticketing system upgrade, which led to us not being able to reply. The team and I apologize sincerely for this.

With regards to the funnels not working it seems that you were using a "collection" filter which had products in more than one collection and that is what broke the funnels.

Either way we are sorry for your negative and experience and would like a second chance - please reach out to me if you are interested.

1 de abril de 2024

We've been using this app on our store for about 3 years now. We've had a few evolutions of the site and changed how we use this app and I have to say the customer service team is always fantastic at helping with questions and issues. Always quick to help and able to get this working and integrated perfectly into our site.

FlexScreen
Estados Unidos
Quase 4 anos usando o app
Conversion Bear deixou uma resposta 5 de abril de 2024

Thank you for the kind review!

Our team will be delighted to read this review, thank you for taking the time to write it :)
Happy Honeycomb Upselling!

20 de setembro de 2024

Wij hadden direct succes na de installatie van de Upsell & cross Sell app van Honeycomb. De eerste de beste aankoop was het direct raak.

Shopium Electronics
Países Baixos
4 meses usando o app