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This app initially looked like it will fit the requirements we needed. There support is fast on live chat, however the reason I gave it a one star is that there support were not able to offer any customisation other than what you can edit in the admin panel.
I was told there is a CSS and JS box to add custom details, however if you do not know CSS and JS this is pointless. I was also told that they manage over 10,000 stores and that they couldn't offer customisation on every store.
Its a shame because all the good reviews on the app say that Lynda did a great job setting everything up and customising the app for there stores. This was not the case for us.
I needed a couple of custom features on the pop up and I was told that the majority of them are not possible. So this was not a good fit for us this time around, however maybe a good fit for your site.
* This review is made by an account which used the app less than 80 minutes in total *
The merchant demanded that we develop specific new app features just for his account, free of charge and in an immediate manner.
We clearly communicated some of the requests are not technically possible to implement - which in turn resulted in a vindictive one star review.
Requests included custom button actions, none existent text elements and more. These type of new features usually take weeks to build, test and release.
It is right to say Honeycomb serves 10,000 stores.
As such, each feature request is added to a feature wishlist. We build common feature requests first, to serve our customers the best way possible.
We can not pause hundreds of other feature requests due to a single, very specific and none existing feature request. If we did, it will impact other requests in the queue and ultimately will be harmful towards all of our other customers.
For none currently supported custom functions and integrations, we offer a built in CSS and JS options, including a full fledged SDK: https://support.apphub.com/en/articles/6268642-honeycomb-js-sdk
I believe Honeycomb is one of a very few apps which enables merchants to further enhance the app to meet custom needs.
During the short amount of time the app was installed on Yoga Studio Store account, we provided the following support:
- Created custom funnels on behalf of the merchant, based on a verbal description only.
- Our designer applied a custom visual design to match the store brand, including importing custom font weights.
- Preformed a troubleshooting session to verify the funnels are working as expected.
In terms of features - Honeycomb has the most robust design settings and funnel settings in the app store, successfully used to generate tens of millions of dollars in cross-sell and upsell revenue by some of Shopify's biggest brands.
We deliver best in class support and are eager to solve any issue our customers face - big or small. 453 five star reviews will testify to that.
Jonathan
GM @ Conversion Bear
Absolutely HORRIBLE app. DO NOT TRUST the majority of these reviews as they are 100% paid.
- The support for this app is TERRIBLE. I spoke with Abuzar today and he is one of the worst reps I think I've spoken to with regards to Shopify Apps. He simply copied and pasted an article which didn't help, made a few statements, and then just disappeared. Incredibly incompetent.
- I couldn't even get the app to work with my store and I tried everything. They also have a looooong list of apps (most of them I'm sure you are using) that don't work with Honeycomb, which typically means it's not coded very well.
I would recommend Zipify OCO over of this app. They have MUCH better support and an app that actually works.
Hi there,
I understand you had a conversation with our Abuzar yesterday and may have been frustrated due to Abuzar's connection issues, during which has was unable to respond. We strive to offer our customers the best service we possibly can. Over 470 five-star reviews say it all.
I would like to reiterate that your claim of fake reviews is false. Conversion Bear has been active for over two years and our 120,000 merchants across 14 apps are testament to the success of our business. We will not risk this success by faking reviews - every single five-star review is a result of our hard work and great product.
I have personally taken the time to troubleshoot all the funnels on your account and have invested multiple hours to answer every question and address every concern you raised. Funnels are working as expected, as demonstrated during our conversations.
If you’re still not convinced that Honeycomb is the right solution for you, I’d be more than happy to use my expertise to help you find a use case where it could generate extra revenue - like it has done for many other Shopify-based businesses.
On a related note, we understand that not everything can go perfectly every time due to the extensive variety of Shopify themes and apps. That’s why we’re here to help you resolve any issues and ensure you are satisfied. We both know how important customer service is to running a business - I think that’s something on which we can agree.
Please don’t hesitate to reach out if you have any additional questions or concerns. Our team is here for you.
Jonathan
GM @ Conversion Bear
SO far so good! This app meets my expectations and Lynda was fast to respond and attentive to our needs. Looking forward to see how our conversions will increase with this app! Thanks!
Thank you for your review, our team is here for anything you need!
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