Honeycomb Upsell & Cross Sell , 548 条评论
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I love the app, but I didn't realize I was paying $100 more for the app than I should have been paying based on the volume of sales we have been doing. That part is frustrating, so it would have been nice if the company had reached out to let me know. However, when I figured it out on my own, the customer service rep was very helpful in showing me how to downgrade.
Thank you for the review and feedback.
We're glad that the customer service team was helpful in helping you downgrade to a plan that better fits your volume of sales.
I have instructed our team to issue a refund for your last bill, as I understand the plan was not adjusted prior to the collection date. We offer an extensive satisfaction guarantee policy, and appreciate your business.
Yours sincerely,
Jonathan, GM @ Conversion Bear
She helped me with the design app. She did a good job! It looks nice and fits my needs as a new business owner.
I am excited to try out this app and get more conversions. The support has been great and they customized the app to match my store. Looking forward to see what happens.
Very simple to use! just I cannot find the way to get help from Help button, it says I have been restricted from writing haha
Thanks for letting us know!
It appears our help desk provider (FreshDesk) had a downtime.
You can always get help here 👉 conversionbear.com/help or by emailing support@conversionbear.com
You can also message me directly at lynda@conversionbear.com - I'm always happy to help!
This app didn't really work for our setup but the customer service was helpful and responded swiftly.
I just used the app and although I am new to it, i can feel and see how it is going to make my store. So I am grateful to being able to learn and have Jonanthan to send me a email with a new way to boost my store and I am happy that I am going to use it as well.
The App didn´t produce the results we would have liked but customer service went above and beyond what we could have asked for
I hope it works! But either way, thank you! Only critique the message chat button sometimes gets in the way when I was trying to setup a funnel. Maybe it could be just at the top?
Hey 👋I hope the app would work well in your store. By now, Honeycomb has generated +$38K in upsells at zero cost.
Would definitely consider moving the chat button up. We did experiment with it in the past and found merchants had a harder time finding it and getting the help they need. Our number 1 concern is providing outstanding real time support for merchants - that's why it was important for us to keep the Chat button visible at all times.
Hoping to make your experience a 5 star one!
Sometimes, things just don't go as expected but I think I deserve a chance to help you fix the issue you had and provide you with great service and make sure you are happy with it.
As you're an entrepreneur yourself, I hope this resonates.
Best,
Lynda.