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The app works well - but that is not the primary reason for the rating. I have needed service twice now - not because of the app, but due to transitions needed for our business. Their service has been awesome. Prompt response and everything taken care of correctly. I don't experience that from a lot of companies these days - so this is what really stands out for me.
Thank you for sharing your experience. We're thrilled to hear that our support made a difference during your business transitions. Delivering exceptional service is something we take great pride in.
I'm user of this app for few years now, and what a fantastic service! Every question and inquiry I had was successfully resolved asap. Thank you so much!!
Thank you for taking the time to leave us a review. It genuinely means a lot to us that you appreciate the service we give.
Best of luck with your business!!
easy to set up. poor quality, not really happy with the lack of ability. The design feels strait out of the 90's. it does the job. Personal opinion for me more than anything I think.
Thank you for taking the time to share your feedback. We appreciate your honest review.
We're sorry to hear that you're not entirely satisfied with the product. We would have loved the opportunity to address your concerns before you left this review. Customer feedback is crucial for us to improve our service.
It's important to note that you're currently using the first iteration of our app. Since your initial setup, we've released updates that address many of the issues you've mentioned. Unfortunately, due to the nature of email systems, we can't automatically upgrade your account without your action.
We'd be more than happy to assist you in updating to our latest version, which includes a more modern interface. Please reach out to our support team, and we'll guide you through the process.
Your satisfaction is important to us, and we're committed to providing a reliable and user-friendly email service. If you have any specific suggestions or would like to discuss your experience further, please don't hesitate to contact us directly.
Thank you again for your feedback. We look forward to the opportunity to improve your experience with our service.
Fast response from support team and the app is working correctly. Support set it up for me the same day and made sure it was working properly. Thanks!
Thank you for taking the time to leave us a review. It's great to hear you're pleased with the app and the service you received.
so Excited to use this hosting app thats already within shopify instead of going elsewhere. I had trouble setting everything up and they went in and did it for me! They are so helpful!
Thank you for your kind words. We're thrilled to hear that you are enjoying the app and finding our support helpful.
Left several support tickets, no reply. Emails get returned to sender for outgoing. It's also setup properly so their servers have a glitch.
Hello,
Thank you for your feedback regarding our Shopify app. We strive to provide our customers with quick, efficient, and reliable support, and are sorry to hear that you haven't received the support you needed.
We do show records of two tickets being submitted on June 4th at 7:34AM and May 31st at 4:06AM, both of which were answered the same day within a reasonable amount of time to your gmail email address. We can see that you have not accepted our collaborator access request that was sent directly via Shopify, in order to more efficiently resolve your issues.
In both ticket responses, we noted that DKIM and SPF records are currently not set up for the related domain. By setting up DKIM and SPF records, your emails will be ensured to validate and come from your domain. This will ensure that they are not being marked as spam nor being returned to sender. We cannot directly resolve this without the collaborator access.
We are committed to helping you and apologise for any inconvenience that this has caused. Please reach out to us at your earliest convenience so we can assist you further.
Kind regards,
Daniel
This was so easy to install. I had been hosting my email through another provider and everything broke when I moved to Shoppify. The other provider had a new "solution" that was not only expensive, but didn't actually work very well. I was able to install this app; get my various aliases working; and email working to my local PC's Thunderbird application within minutes. I'm very happy! I highly recommend this app. A++
Thank you very much for the review. We're glad we were able to help with your email woes.
This is a great app for email in Shopify! I had a legacy email address that I had been using for years through another provider. I had issues getting it to work together with this app with the contact form due to an issue on Shopify's end. Jack acknowledged the issue on their side and knew how to fix it. Jack helped solve the problem and got everything squared away and working. Good customer service!
Thank you very much for your review. We're glad we were able to help you resolve your problem.
My rating is based on my experience with getting this app set up. I was looking for a single platform solution to having my email address be ---@mydomainname. Iʻm not very tech savvy, but set up was easy with the set up Wizard. When I had some snags, customer service responded within minutes to my request for support with very clear directions that helped me finalize the set up. Iʻm happy.
Thank you for your review. It was a pleasure to assist you!
Excellent customer service. I had a problem setting up my email aliases, so I emailed the support team. They got back to me shortly and Daniel took care of it right away. If you need a hosted email service you should definitely check these guys out.
Thank you very much for your feedback!
