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Unbelievable customer support with these guys. The app over all is extremely efficient and very easy to use even if you aren't tech savvy. it is streamlined and easy to set up - but where these guys truly shine is answering any questions you have in regards to this and even above that with answering some of the issues I was having setting up my SSL and CSR. 10/10 if that was an option. If you are looking for a quality app and impeccable customer service. don't waste your time with any other email hosting apps. Very impressed.
Thank you very much for taking the time to give us a review!
Good customer service. Very responsive to questions and issues. It's directly integrated into Shopify so that helps. Only thing I am not 100% happy with is spam filtering. It could be better. Wish it had the same filtering and flagging for spam that GSuite uses.
We apologise for the inconvenience caused by our spam filter. We would like to address your concern and clarify that we are currently aware of only one request for assistance regarding this issue. We apologise if there was any miscommunication in addressing your concerns.
Our team works continually to improve our system to better meet the expectations of our users. In the communication we had with you yesterday you stated that it was adequate to move the items flagged as SPAM into the junk folder. Has this not happened or is that now unsatisfactory to you? Please let us know if you would like to discuss this further.
Worked for a couple of years, dealt with some delayed emails and had to physically check emails via Webmail. This past week we started getting a 20+ return to sender emails. Support asked me to re-connect and check all of my settings. Did that, waited 48 hours and still having issues. Super frustrating, looking at different email host.
We're sorry you've experienced these problems, although at this stage, it's unclear if the problem actually lies with our app or an issue in your Gmail account or settings as we have many users that also use the send mail as feature of Gmail and nobody else is reporting problems and we have been unable to reproduce your issue in a test Gmail account.
We have been doing our best to resolve this and your support ticket is still open and awaiting a response from you. If you'd prefer to move to another provider instead, you are of course free to do so and can cancel your service without without further charge by just uninstalling the app.
Just installed Hosted Email and my first inquiry received an instant, informative reply. So far so good guys thanks.
Lee
Thank you for your appreciation. We're glad to hear you're happy with the app and the support.
Left several support tickets, no reply. Emails get returned to sender for outgoing. It's also setup properly so their servers have a glitch.
Hello,
Thank you for your feedback regarding our Shopify app. We strive to provide our customers with quick, efficient, and reliable support, and are sorry to hear that you haven't received the support you needed.
We do show records of two tickets being submitted on June 4th at 7:34AM and May 31st at 4:06AM, both of which were answered the same day within a reasonable amount of time to your gmail email address. We can see that you have not accepted our collaborator access request that was sent directly via Shopify, in order to more efficiently resolve your issues.
In both ticket responses, we noted that DKIM and SPF records are currently not set up for the related domain. By setting up DKIM and SPF records, your emails will be ensured to validate and come from your domain. This will ensure that they are not being marked as spam nor being returned to sender. We cannot directly resolve this without the collaborator access.
We are committed to helping you and apologise for any inconvenience that this has caused. Please reach out to us at your earliest convenience so we can assist you further.
Kind regards,
Daniel
Daniel has been super helpful with explaining and setting everything up for me as I had no idea what I was doing! The app has got great features, I really like being able to create multiple aliases on just 1 account. Very reasonably priced, too. Recommended!
I've been wanting to add my own domain email address and came across this app. It was easy to install with Daniel's help. He was really responsive each time I requested clarification on something. So far it's working great !
Just set this up and switched from GSuite - the set up was super easy despite my system at first not wanting to accept the TXT name - so I contacted CS and the response was very quick and confirmed that I had the information in correctly - so I refreshed my page and it finally worked - really it was simple. Can't wait to see how well this app continues to do!
I purchased this app based on the reviews and it did not disappoint at all. I have no clue how to set up a hosted email and the team member that helped me Dan, was so patient, friendly and knowledgeable. Dan made the entire process easy and stress free and answered my many questions via live chat. I would highly recommend this hosted email to anyone starting out with Shopify. The instructions and the dashboard are also very user friendly and installation on devices such as your iPhone is so straightforward. What seemed like a scary task turned out to be a breeze thanks to the amazing customer service.
My rating is based on my experience with getting this app set up. I was looking for a single platform solution to having my email address be ---@mydomainname. Iʻm not very tech savvy, but set up was easy with the set up Wizard. When I had some snags, customer service responded within minutes to my request for support with very clear directions that helped me finalize the set up. Iʻm happy.
Thank you for your review. It was a pleasure to assist you!