Hosted Email

We're sorry you've experienced these problems, although at this stage, it's unclear if the problem actually lies with our app or an issue in your Gmail account or settings as we have many users that also use the send mail as feature of Gmail and nobody else is reporting problems and we have been unable to reproduce your issue in a test Gmail account.

We have been doing our best to resolve this and your support ticket is still open and awaiting a response from you. If you'd prefer to move to another provider instead, you are of course free to do so and can cancel your service without without further charge by just uninstalling the app.

We apologise for the inconvenience caused by our spam filter. We would like to address your concern and clarify that we are currently aware of only one request for assistance regarding this issue. We apologise if there was any miscommunication in addressing your concerns.

Our team works continually to improve our system to better meet the expectations of our users. In the communication we had with you yesterday you stated that it was adequate to move the items flagged as SPAM into the junk folder. Has this not happened or is that now unsatisfactory to you? Please let us know if you would like to discuss this further.

Thank you for your appreciation. We're glad to hear you're happy with the app and the support.

Hello,

Thank you for your feedback regarding our Shopify app. We strive to provide our customers with quick, efficient, and reliable support, and are sorry to hear that you haven't received the support you needed.

We do show records of two tickets being submitted on June 4th at 7:34AM and May 31st at 4:06AM, both of which were answered the same day within a reasonable amount of time to your gmail email address. We can see that you have not accepted our collaborator access request that was sent directly via Shopify, in order to more efficiently resolve your issues.

In both ticket responses, we noted that DKIM and SPF records are currently not set up for the related domain. By setting up DKIM and SPF records, your emails will be ensured to validate and come from your domain. This will ensure that they are not being marked as spam nor being returned to sender. We cannot directly resolve this without the collaborator access.

We are committed to helping you and apologise for any inconvenience that this has caused. Please reach out to us at your earliest convenience so we can assist you further.

Kind regards,
Daniel

Thank you for taking the time to share your feedback. We appreciate your honest review.

We're sorry to hear that you're not entirely satisfied with the product. We would have loved the opportunity to address your concerns before you left this review. Customer feedback is crucial for us to improve our service.

It's important to note that you're currently using the first iteration of our app. Since your initial setup, we've released updates that address many of the issues you've mentioned. Unfortunately, due to the nature of email systems, we can't automatically upgrade your account without your action.

We'd be more than happy to assist you in updating to our latest version, which includes a more modern interface. Please reach out to our support team, and we'll guide you through the process.

Your satisfaction is important to us, and we're committed to providing a reliable and user-friendly email service. If you have any specific suggestions or would like to discuss your experience further, please don't hesitate to contact us directly.

Thank you again for your feedback. We look forward to the opportunity to improve your experience with our service.

Thank you very much for your review. We're glad we were able to help you resolve your problem.

Thank you very much for your feedback!

Thank you so much for taking the time to give us a review!

Thank you for your kind words. We're thrilled to hear that you are enjoying the app and finding our support helpful.