Recensioner (90)

Helhetsomdöme
3,8
Antal per omdömesnivå
  • 72 % av omdömena har 5 stjärnor
  • 6 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 3 % av omdömena har 2 stjärnor
  • 19 % av omdömena har 1 stjärnor
10 juli 2024

This is not affiliated with Hotjar.

Clogau Outlet
Storbritannien
En minut användning av appen
Dualsided svarade 11 juli 2024

We do work with Hotjar to ensure a great experience and integration with Shopify.

You are correct that we are not directly affiliated with Hotjar and Hotjar does NOT have an ...

5 september 2019

Was working initially then stopped shortly after HotJar site issue last month. Multiple attempts to reconnect not successful.

GravityDock
USA
2 månader användning av appen
23 maj 2020

Customer service is poor. keep on sending me away to the FAQ, where there is no answer for my question. Help Centre didnt want to help me, in fact send me to the Resource Library, where there is no help. Same like talking to a bot.

Sticker Sensations
Nya Zeeland
2 månader användning av appen
28 augusti 2018

Didn't find it useful. It is not capturing all my visitors. Only very few of the visits are captured.

Crab Vault
Indien
Ungefär en månad användning av appen
20 november 2022

It says my account is on a free plan after the 7-day trial however you guys are still charging me $1 and I can't cancel my subscription. PLEASE CANCEL

Trendy Design
Australien
Ungefär en månad användning av appen
Dualsided svarade 20 november 2022

Hello, like most Shopify applications you must remove our application from your Shopify store to cancel usage. This can be found in your Shopify Admin under Settings -> Apps. ...

Redigerat 27 juni 2019

First records stopped before the free period. Second, 89€ per month for this is not a price, it's a joke. Third, even after uninstalling the app some js are still loaded in Shopify.

Idizio
Frankrike
16 dagar användning av appen
Redigerat 19 december 2020

We installed the app and have contacted support 3 times by emailing them over the last 10 days and no one has gotten back to us yet. Terrible support. Can someone please get back to us. We have been emailing apps@dualsided.com that is listed as the contact email on the download app page. I just forwarded them to the email you provided below.

Limeapple
USA
8 dagar användning av appen
Dualsided svarade 19 december 2020

Hi, sorry to hear this but we don’t seem to have a single email from your shop. Are you emails us at app-support@dualsided.con? If not, please do so and we can help with ...

15 februari 2021

This app is only showing our technical teams previews of our store, or 3rd parties technical support. Not one recording of a customers' visit.

Zing Vibes
Kanada
7 dagar användning av appen
Dualsided svarade 15 februari 2021

Hello, sorry to hear you are not seeing any recordings using HotJar. As stated in our description, our application only supports the installation of Hotjar across all themes ...

10 december 2023

One of the worst apps on Shopify. Very complicated to use and slow to get page video results. They send you an email of the video which I find to be unnecessary when customers should be able to view the videos on the app. They have a monthly small fee which I didn't mind. But once connected to their website it says something completely different like you're using the free plan even though you're ...

EzClothin
USA
3 dagar användning av appen
Dualsided svarade 11 december 2023

Hello, All our app does is make it easy to implement Hotjar script without development and ensures it consistently loads on any published theme. We don’t have any customer ...

18 januari 2019

the app only worked for 1 day and it stopped working. only saw about 5 videos. no recordings after that.

Havanna Boutique
Sydafrika
3 dagar användning av appen