评论 (90)

整体评分
3.8
每个评分等级的数量
  • 72% 的评分是 5 星
  • 6% 的评分是 4 星
  • 0% 的评分是 3 星
  • 3% 的评分是 2 星
  • 19% 的评分是 1 星
2024年7月10日

This is not affiliated with Hotjar.

Clogau Outlet
英国
1分钟 人在使用应用
Dualsided已回复 2024年7月11日

We do work with Hotjar to ensure a great experience and integration with Shopify.

You are correct that we are not directly affiliated with Hotjar and Hotjar does NOT have an ...

2019年9月5日

Was working initially then stopped shortly after HotJar site issue last month. Multiple attempts to reconnect not successful.

GravityDock
美国
2个月 人在使用应用
2020年5月23日

Customer service is poor. keep on sending me away to the FAQ, where there is no answer for my question. Help Centre didnt want to help me, in fact send me to the Resource Library, where there is no help. Same like talking to a bot.

Sticker Sensations
新西兰
2个月 人在使用应用
2018年8月28日

Didn't find it useful. It is not capturing all my visitors. Only very few of the visits are captured.

Crab Vault
印度
大约1个月 人在使用应用
2022年11月20日

It says my account is on a free plan after the 7-day trial however you guys are still charging me $1 and I can't cancel my subscription. PLEASE CANCEL

Trendy Design
澳大利亚
大约1个月 人在使用应用
Dualsided已回复 2022年11月20日

Hello, like most Shopify applications you must remove our application from your Shopify store to cancel usage. This can be found in your Shopify Admin under Settings -> Apps. ...

编辑时间:2019年6月27日

First records stopped before the free period. Second, 89€ per month for this is not a price, it's a joke. Third, even after uninstalling the app some js are still loaded in Shopify.

Idizio
法国
16天 人在使用应用
编辑时间:2020年12月19日

We installed the app and have contacted support 3 times by emailing them over the last 10 days and no one has gotten back to us yet. Terrible support. Can someone please get back to us. We have been emailing apps@dualsided.com that is listed as the contact email on the download app page. I just forwarded them to the email you provided below.

Limeapple
美国
8天 人在使用应用
Dualsided已回复 2020年12月19日

Hi, sorry to hear this but we don’t seem to have a single email from your shop. Are you emails us at app-support@dualsided.con? If not, please do so and we can help with ...

2021年2月15日

This app is only showing our technical teams previews of our store, or 3rd parties technical support. Not one recording of a customers' visit.

Zing Vibes
加拿大
7天 人在使用应用
Dualsided已回复 2021年2月15日

Hello, sorry to hear you are not seeing any recordings using HotJar. As stated in our description, our application only supports the installation of Hotjar across all themes ...

2023年12月10日

One of the worst apps on Shopify. Very complicated to use and slow to get page video results. They send you an email of the video which I find to be unnecessary when customers should be able to view the videos on the app. They have a monthly small fee which I didn't mind. But once connected to their website it says something completely different like you're using the free plan even though you're ...

EzClothin
美国
3天 人在使用应用
Dualsided已回复 2023年12月11日

Hello, All our app does is make it easy to implement Hotjar script without development and ensures it consistently loads on any published theme. We don’t have any customer ...

2019年1月18日

the app only worked for 1 day and it stopped working. only saw about 5 videos. no recordings after that.

Havanna Boutique
南非
3天 人在使用应用