This app is only showing our technical teams previews of our store, or 3rd parties technical support. Not one recording of a customers' visit.
Hello, sorry to hear you are not seeing any recordings using HotJar. As stated in our description, our application only supports the installation of Hotjar across all themes in a storefront without theme editing required.
For any questions or issue on Hotjar service itself, such as session recording, please reach out to Hotjar directly at Hotjar.com
We installed the app and have contacted support 3 times by emailing them over the last 10 days and no one has gotten back to us yet. Terrible support. Can someone please get back to us. We have been emailing email@example.com that is listed as the contact email on the download app page. I just forwarded them to the email you provided below.
Hi, sorry to hear this but we don’t seem to have a single email from your shop. Are you emails us at firstname.lastname@example.org? If not, please do so and we can help with whatever questions you have.
Customer service is poor. keep on sending me away to the FAQ, where there is no answer for my question. Help Centre didnt want to help me, in fact send me to the Resource Library, where there is no help. Same like talking to a bot.
Was working initially then stopped shortly after HotJar site issue last month. Multiple attempts to reconnect not successful.
First records stopped before the free period. Second, 89€ per month for this is not a price, it's a joke. Third, even after uninstalling the app some js are still loaded in Shopify.
Not good at all! This messed up my theme and I still cant figure out what the app changed in my theme, I deleted the app but still my theme is messed up!
Hello, our application does NOT edit the theme whatsoever. We leverage Shopify Scripts API to append the Hotjar tracking code through that Shopify controlled protocol which has no changes to the theme itself.
Sorry to hear something happened to your theme. I would suggest looking at what other apps or changes have been made to address the issue.
Useless, it won't connect my store to hotjar so what's the point? I need to fill 100 characters so there you go
the app only worked for 1 day and it stopped working. only saw about 5 videos. no recordings after that.
I never leave reviews but check site speed after installing the app as it slows down shopify stores to an unacceptable point.
Do not install!
Didn't find it useful. It is not capturing all my visitors. Only very few of the visits are captured.