Overall rating Based on 34 reviews
Never respond me about pending status order. This app still not working, please remove this app or let them know.
Houzz Support doesn't seem to actually exist, and products are still pending after months.
You can't even submit a support ticket on their site, as when you select "Merchant Support", the required fields that would only apply to customers still remain (and remain empty so you can't even fake a selection), so you can't submit a ticket.
This seems very amateur hour and most likely not worth the trouble given the success on other platforms like Amazon and Ebay.
I e-mail them to let them know that my products are ready for their review and have not heard back from them. I called and e-mailed and never heard a word.
Lost Kat Photography
Impossible to keep synced and you have to do all the work to get listings right, it's not worth it, Terrible dashboard and communication. I owed money on a return, didn't hear about it until it was 90 days overdue. No balance due shown on their site, they could have just debited my account like everyone else but the only way to pay it is mail or bank transfer. None of their emails have good headers so I thought it was a scam until I researched my own bank account records. Real professional guys. I told them their dashboard is unclear and they need to let people pay fees via credit card (like everyone on the planet). They were rude and removed my products altogether, seemingly out of bitterness for negative feedback, actually something I had been trying to do for months but it was too tedious. Thanks for saving me the trouble of leaving your awful service.
Zero customer service. Product approval takes weeks. No seller support. Errors uploading product images. Wrong product categories.
Forge Hardware Studio
After many months of waiting for the Houzz team to even publish our products, we are now unable to get in touch with them. We have written them many emails and they simply don't respond. Even after your account is approved you can't simply publish products. Apparently someone has to approve each product, and they won't return emails. Also, app does not take into account combined shipping so you have to price shipping for each item which is a huge problem.
My Eclectic Christmas Fantasy™
This app is terrible and full of scammers. I was only contacted by scammers trying to get money and texts messages about interior decorating when it is clear as day that I'm not an interior decorator. I make custom holiday decor items. I wouldn't even bother with this.
Worthless sales channel. I've been trying to get my product listed for about a year with no success. Accounts are rejected by Houzz even though similar products are available on their marketplace. No vendor support at all. Try calling their marketplace support and they will tell you that team is only available by email. Email them and you will never get a response. Don't bother with this sales channel.
Made In America Home
The app does not work. You have to do too much beside the feed in order to get active. Once you are active- and that could take months- it is very slow to add anything new. The staff which you can only reach through email just tells you about how backed up they are, If you sell seasonal things- this is not the place to be. If you sell Custom- this is not the place to sell.
Unfortunate because it was a great idea. - but it failed. Products are more average every day- and you get better accuracy with Hayneedle, Jet etc.
We have been asked by another store to review Houzz and their app because we have vast experience with the app. Sadly we cannot recommend this app. This is not say that we do not recommend Houzz.
Their description says that "The Houzz app will enable you to quickly and efficiently list your products for sale on the Houzz Marketplace"- nothing could be further from the truth.
The app does not contain the information that Houzz needs to make your products active. Country of Origin, weight, material content, ship times, freight and shipping costs etc all must be added on a separate spreadsheet. It is a long and difficult and anonymous process.
We signed up with this App 2 years ago and half of the products from that feed are still not active. 2 years..Plus Houzz is a constantly changing target.They make policy changes without telling you. There is no training for Sellers and in too many cases, if you raise a problem with the app- they tell you that you are wrong.
We wrote in to Houzz last week to explain that we had 0 of a product on our feed to them and that they had sold one anyway. I sent a screenshot of the product now at -1. It does not take a genius to figure out that the only way to get to -1 is to start at 0 and sell one. Luckily we had one in stock. But if we hadn't- our Seller Score would have gone down and we would have been dinged for an Order Cancellation etc. They got back to us eventually to tell us that we had 4 and sold one and now we have 3. Completely ignoring what we had said.
In conclusion, in the two years that we have used this app- it has not had one upgrade or improvement. That is not what a Company does that is serious about an effective app.
Selling on Houzz has its own challenges and it is not for people who are not prepared for a non communicative and isolated corporate mindset. But this app makes the relationship more difficult and expensive.
I wish it were not the case. We tried repeatedly to show them add on apps from shopify that could improve the app but frankly they were not interested.