优化
-
按评分
My store placed an order on 14.Oct, and they shipped out on 22.Oct.
Too long for process time!
Dear Prunify,
We sincerely apologize for the delayed fulfillment of your October 14th order. You are absolutely right that an 8-day processing time is longer than our standard service level, and this delay was caused by an unexpected system outage during the weekend of October 21-22.
To address this situation:
You will not be charged any fees for this delayed fulfillment
We have implemented additional monitoring systems to prevent similar issues
Our normal processing time is 1-4 business days, and we are now back to operating at this service level
We understand that reliable fulfillment is crucial for your business, and we fell short of our commitment in this instance. If you have any other orders that were affected or need immediate assistance, please contact our support team at info@houseplantdropship.com.
We would appreciate the opportunity to regain your trust and demonstrate our usual level of service. Thank you for bringing this to our attention.
Best regards,
The Houseplant Dropship Team