HubSpot

I have been in business more than 30 years and by far the worst money I ever spent was changing to HubSpot.

#1 rev partners was a huge fail with the integration. the stories my marketing director was telling me were so far fetched I had to schedule a call with Rev & Hub. Within 2 mins on the call, I knew neither Rev or Hub understood our business model , and probably anyone's business model, of using a CRM for email, text, and cold-warm-hot calling.

#2 Everything is an upcharge. phone lines, texting, I have too many leads, I have too many sales funnels. and to top it off there is no way to show how many calls, texts or emails each sales rep is doing. It would have to be CUSTOM BULT and over and above the $10k a month we are already paying.

#3 After 6 months of trying my hardest and putting my best members of my team, we had to go back to our previous CRM.

#4 With a loss of sales, time, reputation and pipelines, we lost more than $100k in the 6 months. This company will probably go belly up very soon.

Awful app and they make it impossible to figure out how to uninstall. Without question one of the most useless Shopify Apps and customer support is unreachable.

Väldigt bra om man kör Hubspot som CRM. Den fångar bland annat upp ej genomförda köp. Dvs lämnad kassa. Rekommenderas varmt om du kör Hubspot! Gör livet så mycket enklare.

not all properties are pulled from Shopify, for example, phone number... we need to add this manually, which is absurd, customer support not bad but also not great, never find the solution to problems, as I mentioned

We are using this application and it actually has very good integration with Shopify and Outlook. As far as the price, it depends on which service you sign up for. You can use it for free and get a lot from it. Also, there are Sales and Marketing Starter packages for $50/mo. each. The thing we like about it is it helps us keep our customers organized. We can track email and phone calls through it. Also, it is GDPR compliant for those of you who market to EU customers.

There are a few things we are still getting used to, but it seems to be well built. Are there some things we would change? Yes, but that is true with almost every app we use. The Sales Starter we are using (we haven't tried the Marketing Starter yet) has chat functionality and acitivity tracking. So, if a customer opens an email you sent them, you know right away in case you want to follow up. It also has trackable forms you can embed in your website.

My recommendation (and no, I did not receive any discounts or free stuff) is to give it a try.

David Stokes, Owner
Pacific Northwest Gifts