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Responsive and communicative. At first had some struggles and growing pains but amazing service. Very responsive. Very helpful. Help find and source anything you need as well as customizing products. You name it. Shipping is also done deceptively quickly, which is very crucial and keeps customers happy. Jiana is my Agent and she is working hard and doing her best.
Ever since Jiana is not personally involved anymore things have slowed down considerably. Wrong shipping costs and wrong shipping weight and wrong item sourcing. An extra wait time of 1-2 weeks for orders because of sloppy work means that I cannot recommend this to anyone.
Edit: no variants mapping and severely unfreindly and unhelpful service.
Hi Soul Snatch Store, we appreciate your updated feedback! Our team will look into your case and your assigned agent will also reach out to you immediately. Please kindly share more details and we will try our best to find a better solution to suit your needs. Hope you have a lovely day. Thank you for your time! - Victoria from HyperSKU
Great App, not only support fulfill orders in batch, also accepts Payoneer and credit card as payment methods. Highly recommend!
PURE SCAM - READ
If you expect that they have a fair return policy for any defective item that you purchase from them, you are very WRONG. They only offer 5 days! to request a refund after the delivery day. And even worse, after you make the refund request, they only give you 2 days in order you provide evidence (a picture) of the defective item.
Good luck contacting your client and asking him/her for a picture of the defective product in just 2 days. 90% of the clients will contact you about a defective item after this ABUSIVE deadline. Imagine that you cannot claim a legit refund for a defective $35 product just because your client did not contact you in 5 days. What a joke.
-- Read their return policy! --
How to Request Refund or Reshipment
Sellers must send the refund or reshipment request within 5 days of the order marked as delivered according to tracking code.
HyperSKU will check your request and will issue refund or arrange reshipment, if the proofs are valid. During the process, HyperSKU might ask for more information and seller should provide it within two business days.
Hi Gadbe, I'm sorry to hear what you've experienced with refund/reshipment. We suggest you set up a reasonable customer service policy with customers so to avoid abuse. If your customer could provide valid proof within 5 days, or even within 7 days (count in the 2 extra days after we heard from you the first time), we are happy to offer you return or reshipment. Wish you best of success!-Annabel from HyperSKU
Extremely slow, images not loading. Products not great for the UK, cheap tech from ali express and random items.
Hi Satin & Sox,
Thank you for taking the time to provide feedback on your experience with HyperSKU.
We understand your frustration, and we're actively working on system improvements to ensure a seamless experience for our users. Please look forward to upcoming updates that aim to rectify these issues.
Regarding our product range, we are dedicated to curating a diverse catalog that caters to various markets. Your feedback is invaluable, and we will certainly look into diversifying our offerings to better serve the UK market. Just so you know, for a more tailored product selection suited to your specific needs, we encourage you to connect directly with your dedicated agent. They are equipped to provide personalized services and help you access more unique and focused products.
An agent from our team will reach out to you soon to discuss potential solutions and ways we can better serve your needs. We appreciate your patience and understanding, and we're committed to making your experience with HyperSKU both valuable and positive!
Best Regards,
HyperSKU team
i have been using hypersku now for the pas 2 month so far so good everthing is fine and good organised so thats cool
Thank Benson and HyperSKU for your exceptional dropshipping services. Your professionalism, reliability, and efficiency have enabled me to expand my product range and reach a wider audience without managing shipping logistics or inventory. Your timely and accurate delivery of products has built trust with my customers, resulting in positive reviews and repeat business. I appreciate your dedication to customer satisfaction and the level of communication you maintained throughout our partnership. I look forward to continuing our partnership and achieving even greater success together.
Thank you again for your outstanding dropshipping services.
Dear JoyCollierAi,
Thank you for taking the time to express your appreciation for HyperSKU's dropshipping services. We are delighted to hear that our professionalism, reliability, and efficiency have contributed to your business expansion and enhanced your reach in the market.
Thank you once again for your kind words and for choosing HyperSKU as your preferred dropshipping partner. Should you have any further inquiries or require any assistance, please do not hesitate to reach out to us. We are always here to help!
Best regards,
Victoria
HyperSKU Team
Nice Integration, order process and so on, but the technology isn't the key factor for a Dropshipping Partner. Only the product catalog and the delivery speed is the base for a growing Dropshipping Business. Delivery Time is always 14 Days at minimum (to Germany for example). It's too long from my perspective, also if you communicate the delivery time at your shop. Nobody is waiting 14 Days for a normal product these days. Also if it's quite cheap. (Only my experience!)
So my own experience after 6 months and no bashing, only real talk:
Some Products they've listed are out of stock since months. The Stock Number is still at 99.999. Same with many variants of products.
As I ask for the real Stock Inventory, they want to check my own store, if products, that I've imported from they're catalog are still available or not.
So I had to refund many orders and to delete many products. I've no time to balance my Product Stock many times at my own, that's not the idea. I want to trust my Partner, that he will keep it's Stock Amount up to date and transparent.
At least my "Agent" left the building and nobody was refunding my orders, so I also stop working this Dropshipping Partner.
Dear loonacare,
Thank you for your detailed feedback, and we appreciate the compliments on our system and services. We are sorry to hear about your concerns regarding delivery time, stock inventory, and communication.
We acknowledge the challenges you've experienced. Please know that we take this matter seriously, and we will investigate thoroughly to rectify your issues.
Thank you again for your patience and understanding. A dedicated agent from our team will reach out to you soon to discuss this further and address all your concerns. We are committed to providing the best experience for our partners, and your feedback helps us improve.
We value your partnership and look forward to resolving these issues and continuing our work together.
From HyperSKU team
Worst app ever !! bad customer service !! processing time is so slow !! shipping never arrive in time ! orders got cancelled always ! if you want to ruin your business download it !
Ciao area043™,
Thank you for taking the time to leave us your review. We're sorry to hear that you were unsatisfied with our processing and shipping time, and we apologize for any inconvenience this may have caused.
We take all feedback seriously and have already taken steps to address your concerns. Our processing time has been shortened to just 2 days, and our warehouse now operates 6 days a week to ensure your orders are shipped as quickly as possible. We also offer exclusive aftersales service to support orders with a shipping time of over 30 days, and if your order ever falls outside of these shipping times, you'll be eligible for a full refund. You can find more information on our return policy here: https://support.hypersku.com/en/articles/6765770-hypersku-return-policy-can-i-refund-reship-or-return-hypersku-orders.
We're committed to improving our system and services, and your feedback will help us to do just that. We appreciate your business and hope to have the opportunity to serve you again in the future. In the meantime, we wish you all the best with your business journey!
Have a lovely day : )
Victoria From HyperSKU
This is by far the WORST dropshipping service! I thought I would try this service and I have had problem after problem. First I had 1 test order that I paid extra for to have the 10-15 day shipping. Not only did it take them 7 days just to ship the item, but I still haven't received it and its been 40 days!! The Aliexpress sourcing is terrible they only sourced 4 out of 10 products correctly. The other 6 products were not what I wanted sourced on Aliexpress. I currently have 3 items that have been sitting in 'sourcing in process' for 10 days! You will lose business if you use this App. I'm warning people so they don't lose money, customers, and time!
Hi KultureKase, We are sorry for what you’ve encountered. Here at HyperSKU we strive to help sellers success with hassle-free sourcing and fulfillment experience, and we promise to keep transparent communication during whole process. I understand from the sales consultant who takes care of your account that there might be some miscommunications. For example, one of your products is a print-on-demand product and requires MOQ (minimum order quantity), and seems the explanation wasn’t to your satisfaction.
As for your test order to Canada, due to the local shipping delay, it takes longer than usual. You might find the service alert on Canada Post too. We feel frustrated about the situation too and please accept our sincere apologies for any inconvenience caused.
Most importantly, please don’t hesitate to contact your dedicated account manager if you have further question. We would like to solve all issue for you and we sincerely wish you the best in dropshipping business. – Annabel from HyperSKU
It wont import my products or anything from my store after i connected it, the sourcing page is down, it's like its a blank website that doesnt even work, I really wanted to use this, if someone can help me and show me that this is legit then i will definitely change my mind
Hi Urban Traveler, our apologies that you had unpleasant experience with HyperSKU's interface. I believe there were network issues as the system has been working just fine for our other clients. Please go to our website https://www.hypersku.com and start a chat with your dedicated Sales Consultant, and they will be more than happy to walk you through the process. Don't hesitate to contact us if any question! -Annabel from HyperSKU