Avis (586)
Affiner
-
Par note
While this app/dropshipper may have a lot of products at reasonable prices, their items do not provide the following, much needed info, upfront: Size Chart, Description of the product (including material), or Care of the item.
They give you the option to find out where it came from and gather the information yourself or you could search the internet for a similar item to get your info or to create a template... But that task is on you.
I'm afraid that there are so many other Dropshipping providers out there that include these basic (and much needed) things for us operating a store with many products.
I have decided to look elsewhere as I don't have that kind of time or energy to put into 1 product, never mind 20 - 30.
Hi there,
Thank you for sharing your feedback with us. We apologize for the inconvenience you’ve faced regarding missing product information. We understand that having size charts, detailed descriptions, and care instructions is crucial for running a successful store, and we’re sorry that this aspect didn't meet your expectations.
Your input is important, and we’ll take it into account as we continue to improve our platform and product offerings. We appreciate the time you took to share your concerns.
Best regards,
HyperSKU Team
However, since joining the support group, there have been frequent issues with the warehouse. I often have to ask daily about the status, and unfortunately, the shipping times are not being met. In the beginning, everything was running smoothly, but the quality has unfortunately been steadily declining.
Hi [Tierfreund Plus,
Thank you for the kind words! We're delighted to hear that HyperSKU met your expectations for a reliable dropshipping app. Victor's dedication to providing excellent support is truly valuable, and we're happy he's exceeded your expectations.
A user-friendly interface, efficient product management features, and responsive support are all key components of a successful dropshipping experience. We're glad Victor's expertise has helped you streamline your business operations.
Thank you again for the high praise! We look forward to continuing to support your success.
Best Regards,
HyperSKU Team
Extremely slow, images not loading. Products not great for the UK, cheap tech from ali express and random items.
Hi Satin & Sox,
Thank you for taking the time to provide feedback on your experience with HyperSKU.
We understand your frustration, and we're actively working on system improvements to ensure a seamless experience for our users. Please look forward to upcoming updates that aim to rectify these issues.
Regarding our product range, we are dedicated to curating a diverse catalog that caters to various markets. Your feedback is invaluable, and we will certainly look into diversifying our offerings to better serve the UK market. Just so you know, for a more tailored product selection suited to your specific needs, we encourage you to connect directly with your dedicated agent. They are equipped to provide personalized services and help you access more unique and focused products.
An agent from our team will reach out to you soon to discuss potential solutions and ways we can better serve your needs. We appreciate your patience and understanding, and we're committed to making your experience with HyperSKU both valuable and positive!
Best Regards,
HyperSKU team
Nice Integration, order process and so on, but the technology isn't the key factor for a Dropshipping Partner. Only the product catalog and the delivery speed is the base for a growing Dropshipping Business. Delivery Time is always 14 Days at minimum (to Germany for example). It's too long from my perspective, also if you communicate the delivery time at your shop. Nobody is waiting 14 Days for a normal product these days. Also if it's quite cheap. (Only my experience!)
So my own experience after 6 months and no bashing, only real talk:
Some Products they've listed are out of stock since months. The Stock Number is still at 99.999. Same with many variants of products.
As I ask for the real Stock Inventory, they want to check my own store, if products, that I've imported from they're catalog are still available or not.
So I had to refund many orders and to delete many products. I've no time to balance my Product Stock many times at my own, that's not the idea. I want to trust my Partner, that he will keep it's Stock Amount up to date and transparent.
At least my "Agent" left the building and nobody was refunding my orders, so I also stop working this Dropshipping Partner.
Dear loonacare,
Thank you for your detailed feedback, and we appreciate the compliments on our system and services. We are sorry to hear about your concerns regarding delivery time, stock inventory, and communication.
We acknowledge the challenges you've experienced. Please know that we take this matter seriously, and we will investigate thoroughly to rectify your issues.
Thank you again for your patience and understanding. A dedicated agent from our team will reach out to you soon to discuss this further and address all your concerns. We are committed to providing the best experience for our partners, and your feedback helps us improve.
We value your partnership and look forward to resolving these issues and continuing our work together.
From HyperSKU team
Terrible experience. those who believe time is money - do not touch this app at all ..i am deleting for the second time. people might ask why i did install second time ..just because of one of the customer support agent not to name sent many emails to help me ship my products. it is honest review..so its upto you guys. ****************** Replying to your comment- those are not authentic stuff..just go to Ali express and you will find millions and those dont require license, Above all I just did not delete the app for this silly issue. I have deleted because for me time is money..if you wanna take more than 48 hours for every product to get an update then merchants can only fulfill 1-2 orders per day.
Hi EssentialsOnEarth, my apologies that you had a negative experience with HyperSKU! The products you asked for fulfillment are intellectual property products (Peppa Pig and Spider-Man for example), and we cannot sell them unless you are officially authorized to be a reseller. Otherwise, it will be Intellectual Property infringement😯 We always comply with regulations and hope you understand that we feel this is not the most right thing for us to do. On our platform, there are millions of SKUs for you to choose from if you are interested. Hope you have a great day!