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Extremely slow, images not loading. Products not great for the UK, cheap tech from ali express and random items.
Hi Satin & Sox,
Thank you for taking the time to provide feedback on your experience with HyperSKU.
We understand your frustration, and we're actively working on system improvements to ensure a seamless experience for our users. Please look forward to upcoming updates that aim to rectify these issues.
Regarding our product range, we are dedicated to curating a diverse catalog that caters to various markets. Your feedback is invaluable, and we will certainly look into diversifying our offerings to better serve the UK market. Just so you know, for a more tailored product selection suited to your specific needs, we encourage you to connect directly with your dedicated agent. They are equipped to provide personalized services and help you access more unique and focused products.
An agent from our team will reach out to you soon to discuss potential solutions and ways we can better serve your needs. We appreciate your patience and understanding, and we're committed to making your experience with HyperSKU both valuable and positive!
Best Regards,
HyperSKU team
i have been using hypersku now for the pas 2 month so far so good everthing is fine and good organised so thats cool
Thank Benson and HyperSKU for your exceptional dropshipping services. Your professionalism, reliability, and efficiency have enabled me to expand my product range and reach a wider audience without managing shipping logistics or inventory. Your timely and accurate delivery of products has built trust with my customers, resulting in positive reviews and repeat business. I appreciate your dedication to customer satisfaction and the level of communication you maintained throughout our partnership. I look forward to continuing our partnership and achieving even greater success together.
Thank you again for your outstanding dropshipping services.
Dear JoyCollierAi,
Thank you for taking the time to express your appreciation for HyperSKU's dropshipping services. We are delighted to hear that our professionalism, reliability, and efficiency have contributed to your business expansion and enhanced your reach in the market.
Thank you once again for your kind words and for choosing HyperSKU as your preferred dropshipping partner. Should you have any further inquiries or require any assistance, please do not hesitate to reach out to us. We are always here to help!
Best regards,
Victoria
HyperSKU Team
Fair prices
Nice Integration, order process and so on, but the technology isn't the key factor for a Dropshipping Partner. Only the product catalog and the delivery speed is the base for a growing Dropshipping Business. Delivery Time is always 14 Days at minimum (to Germany for example). It's too long from my perspective, also if you communicate the delivery time at your shop. Nobody is waiting 14 Days for a normal product these days. Also if it's quite cheap. (Only my experience!)
So my own experience after 6 months and no bashing, only real talk:
Some Products they've listed are out of stock since months. The Stock Number is still at 99.999. Same with many variants of products.
As I ask for the real Stock Inventory, they want to check my own store, if products, that I've imported from they're catalog are still available or not.
So I had to refund many orders and to delete many products. I've no time to balance my Product Stock many times at my own, that's not the idea. I want to trust my Partner, that he will keep it's Stock Amount up to date and transparent.
At least my "Agent" left the building and nobody was refunding my orders, so I also stop working this Dropshipping Partner.
Dear loonacare,
Thank you for your detailed feedback, and we appreciate the compliments on our system and services. We are sorry to hear about your concerns regarding delivery time, stock inventory, and communication.
We acknowledge the challenges you've experienced. Please know that we take this matter seriously, and we will investigate thoroughly to rectify your issues.
Thank you again for your patience and understanding. A dedicated agent from our team will reach out to you soon to discuss this further and address all your concerns. We are committed to providing the best experience for our partners, and your feedback helps us improve.
We value your partnership and look forward to resolving these issues and continuing our work together.
From HyperSKU team
Worst app ever !! bad customer service !! processing time is so slow !! shipping never arrive in time ! orders got cancelled always ! if you want to ruin your business download it !
Ciao area043™,
Thank you for taking the time to leave us your review. We're sorry to hear that you were unsatisfied with our processing and shipping time, and we apologize for any inconvenience this may have caused.
We take all feedback seriously and have already taken steps to address your concerns. Our processing time has been shortened to just 2 days, and our warehouse now operates 6 days a week to ensure your orders are shipped as quickly as possible. We also offer exclusive aftersales service to support orders with a shipping time of over 30 days, and if your order ever falls outside of these shipping times, you'll be eligible for a full refund. You can find more information on our return policy here: https://support.hypersku.com/en/articles/6765770-hypersku-return-policy-can-i-refund-reship-or-return-hypersku-orders.
We're committed to improving our system and services, and your feedback will help us to do just that. We appreciate your business and hope to have the opportunity to serve you again in the future. In the meantime, we wish you all the best with your business journey!
Have a lovely day : )
Victoria From HyperSKU
This is by far the WORST dropshipping service! I thought I would try this service and I have had problem after problem. First I had 1 test order that I paid extra for to have the 10-15 day shipping. Not only did it take them 7 days just to ship the item, but I still haven't received it and its been 40 days!! The Aliexpress sourcing is terrible they only sourced 4 out of 10 products correctly. The other 6 products were not what I wanted sourced on Aliexpress. I currently have 3 items that have been sitting in 'sourcing in process' for 10 days! You will lose business if you use this App. I'm warning people so they don't lose money, customers, and time!
Hi KultureKase, We are sorry for what you’ve encountered. Here at HyperSKU we strive to help sellers success with hassle-free sourcing and fulfillment experience, and we promise to keep transparent communication during whole process. I understand from the sales consultant who takes care of your account that there might be some miscommunications. For example, one of your products is a print-on-demand product and requires MOQ (minimum order quantity), and seems the explanation wasn’t to your satisfaction.
As for your test order to Canada, due to the local shipping delay, it takes longer than usual. You might find the service alert on Canada Post too. We feel frustrated about the situation too and please accept our sincere apologies for any inconvenience caused.
Most importantly, please don’t hesitate to contact your dedicated account manager if you have further question. We would like to solve all issue for you and we sincerely wish you the best in dropshipping business. – Annabel from HyperSKU
It wont import my products or anything from my store after i connected it, the sourcing page is down, it's like its a blank website that doesnt even work, I really wanted to use this, if someone can help me and show me that this is legit then i will definitely change my mind
Hi Urban Traveler, our apologies that you had unpleasant experience with HyperSKU's interface. I believe there were network issues as the system has been working just fine for our other clients. Please go to our website https://www.hypersku.com and start a chat with your dedicated Sales Consultant, and they will be more than happy to walk you through the process. Don't hesitate to contact us if any question! -Annabel from HyperSKU
I tried this app/service and placed a sample order just to see how they would perform. The order arrived in good shape, but nowhere near the 5-8 business days as they promised. I get constant communication from Howard, my agent, which is great, but he was unable to resolve the couple of issues I voiced, which were very high shipping prices and an item that I am unable to delete from my store (an item which did not import correctly so it's not actually in my store). All in all, the app is ok, but not the most user-friendly interface, a lot of items are listed in non-English languages so it can be a little difficult to see names and descriptions. I'm gonna go back to using my other dropship app (DropshipMan).
Hello Knickknack, thank you so much for taking your time and leaving us the review; we feel sincerely sorry for letting you down.
Our team has been working on bringing more shipping choices to offer stable&fast delivery services for our clients.
Now we've shortened the processing time to 2 days, and the warehouse works 6days a week to ensure all the parcels get shipping ASAP.
And thanks again for your feedback while using our app; we believe that would help us to grow better in the future.
The team will definitely keep improving our system and services.
We hope someday in the future to meet you again!
And we wish you all the best with your business journey!
Hello, based on your response this is my updated review. ok, I will give this that your platform might not be 100% when it comes to inventory because of the large stock which btw is highly unreliable because we cant keep refunding our customers. But I guess that's a hazard for dropshipping.
When it comes to contacting your helpdesk/staff its a nightmare. I had asked a question on Aug 09 and then followed up on Aug 10 but to date, I haven't got any response. I have asked a couple of other questions regarding your products and platform but still no response. The question they responded to was in the initial state and now they don't even bother. I can see that they are active on chat but no response. You can check my conversation history and you will know what I mean. Customer service is key for your business model but unfortunately, you do not have that in your platform.
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I am not sure what is with all the positive reviews, I am in the process of launching my store and I ran into 2 major issues and I am glad this happened before I went live.
AliExpress smart sourcing – Once I received a quote in “Quote Created” I contacted Hpyersku team on chat and asked them how to move it to my import list since there was no option. Wrote to them twice in 2 days period and still no reply.
Products Not Available/ Refund – Was all in with Hypersku, added a couple of products in my store. Then I thought to have a trial run just to be sure. Placed an order for 2 products on Aug 10 and on the 11th I noticed the status of my order was “refunded”. keep in mind I did not receive any notification/email. I contacted their team regarding this issue and she told me that “the products in the public catalogue is dynamic and huge so for outdated products we don’t update them, proactively”.. I asked her “what/which catalogue do you have control and inventory on” and then there was no reply.
I haven’t started my store yet and this is what’s happening, lack of communication, information and seems like highly unreliable stock inventory. For all the other business owners, I would think 10 times before adding any products in your store if this is how they run their sourcing.
Hi Angels Kart, thanks for taking time to leave a review. HyperSKU do keep a huge online catalog for your choice. Seems you might misunderstood our business model. The dropshipping model we follow is that we purchase products after receiving payments from sellers, and there's possibilities that the products run out of stock/become unavailable.
HyperSKU also provides warehouse service so dropshippers can keep a stock for their winning products.
Our team is always online ready to help and we invite you to ask any questions you might have. Hope we see you soon again!
-Annabel from HyperSKU