HyperSKU – POD & Dropshipping

This has been one of the worst experiences I have ever had with a fulfillment company. I have been in this business for over six years, and I was genuinely excited to give HyperSKU a try, but unfortunately, my first experience has been extremely disappointing.

A tracking number was added to my order, yet seven days passed with absolutely no movement or update. I had to reach out myself to ask what was happening. Only then was I told by the agent that they had discovered the item was oversized and that I would need to pay an additional $24 on top of the $78.35 I had already paid.

This is completely unacceptable. How can an additional shipping charge be added seven days after I already paid the quoted fulfillment and shipping cost? I had already charged my customer based on the cost provided to me, so I cannot simply go back to my customer a week later and increase their shipping charge because HyperSKU miscalculated the cost.

What concerns me even more is the lack of communication. If I had not contacted the agent myself, when would I have been informed that there was an issue with the shipment?

As a business owner, I need a fulfillment partner I can rely on for accurate pricing, timely shipping, and proactive communication. Unfortunately, this experience has failed on all three.

Fast fulfillment, excellent sourcing, transparency and great private agents, who answer quickly. They even notice your growth and give you discounts and special offers.
Best supplier I've worked with so far.

We have been working with HyperSKU since 2025, and Niki has been an incredibly valuable partner to our brand throughout our journey.

Niki is sincere, highly responsive, and takes genuine ownership of his work. He approaches every request and issue seriously and is always focused on finding a practical and reasonable solution. Having someone this reliable on the operations side gives us confidence in the partnership and very little reason to look elsewhere. The HyperSKU platform itself is also straightforward, easy to use, and makes managing our orders and operations simple.

One example that particularly stood out was when we experienced inconsistent quality from our previous branding factory. Niki took our concerns seriously, helped us source alternatives, and supported us through the process of switching to a new branding factory that could better meet our standards. He also handles post-purchase and fulfillment issues with the same level of care, working closely with us to understand what went wrong and find a fair resolution rather than simply closing the case.

For a growing brand, how problems are handled is just as important as how things go when everything is running smoothly. Niki’s responsiveness and commitment when issues arise have played a meaningful role in determining our decision to continue building a long-term partnership with HyperSKU.

Niki is truly a very valuable member of the HyperSKU team, and we greatly appreciate having him as our partner.