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I have purchased Termzy and installed it and still can't get the checkbox at my cart for customers. I have reached out to support 4 times and have not been contacted back.
Edit - The emails were not received by the Termzy team, searching their email didn't show that they had tried to communicate with me previously. Hence, no reply until the 6th day, when I finally received one of their emails (after this review was done).
The setup details didn't illustrate how to "simply" enable them within the theme settings. Furthermore, not having the T&C's checkbox resulted in a customer refund of $77, I was offered $2 worth of free monthly subscription, and I was asked on 3 separate occasions to remove this review stating "it impacts our team despite our efforts to help" and that it "would really help me professionally".
We’re sorry to hear about your experience and truly apologize for any inconvenience caused.
Our support team responded to your emails multiple times, but it seems we didn’t receive any replies.
Once we finally received a response from you, we checked your store and found that the app was simply not enabled in the theme settings.
I am subscribing to your app “I agree to terms”, because here in Denmark, as part of the EU, it is mandatory to prompt the customer for the conditions. But in the cart, where your app will appear, it is a problem. Your app (= the conditions message generated by the app) does not show up every time in the cart. That means that the customer / buyer can not read and accept the conditions, but is still prompted to do so, in order to proceed. And that does not work. If I reload the page, it usually appears. But the customer / buyer does not know that. So I will lose the order! Can you fix this ASAP, or I will have to find another solution / app.
Hi,
We are really sorry for the inconvenience.
We have already sent an email for support but we didn't get any response from your side.
It would be great if you reinstall the app so, we can setup the app for you.
Thank You!
The checkbox did not appear on some browsers.
I contacted for help and I got help.
Everything could have gone well if the app was compatible with multilingual sites.
Useless app for multilingual sites. I paid 2 months for nothing.
Hi,
We understand the value of your money to you.
We already supported you with the theme issue.
If you have any other issue, then we will still help you, or if you want a refund, then we also provide it to you.
Thanks!
SUPPORT, PLEASE ANSWER! My store isn't working properly anymore like reported via chat and email. Please reply and help to resolve the issue! The entire installation has been going on for days now, but this is a CATASTROPHE!!!
Hi,
I apologize for the inconvenience. According to our records, we responded to your email 20 hours ago. However, it seems you may have missed our reply.
Please check and update me as soon as possible, so that I can assist you in resolving the issue.