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Initial review is looking good!
Enabled us to create some more customisation that bolted into our theme. Did have an issue with the Shipping Calculator Section with some screen sizes for the mobile template.
After we realised and got in touch, Manoj was able to sort out our problem quickly!
Hello, thank you for your great review and rating.
➝ We are pleased to hear that you are happy with our app and its customization options. We apologize for the issue you faced with the Shipping Calculator Section on some mobile devices.
➝ We are glad that Manoj was able to resolve it quickly and efficiently. We appreciate your feedback and your support as a valued customer.
➝ We are always here to help you with any questions or issues. Thank you for choosing us.
Support was very good at helping me customize the cart. I'll keep testing and report back...pb
Thank you for your feedback! We're pleased to hear that our support team was able to assist you with customizing the cart. Please feel free to reach out if you need further assistance or have any other questions. We look forward to hearing about your testing experience!
Great Support and very understanding of my problem.
We're happy to hear that you had a positive experience with our support team! Understanding your concerns and providing assistance is our priority.
If you have any more questions or need further help, don't hesitate to reach out. Thank you for your feedback!
Great and fast service, very friendly and helpful :)
Thank you!
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service. Providing fast and friendly assistance is always our goal, and it's wonderful to know that we hit the mark for you. If you ever need anything else, don't hesitate to reach out. We're here to help!
I have to leave a 5-star review. The app seems to work perfectly and the support team is fast and resolute, ready to help with any need. I will continue to use the app and if necessary update the review so that I can praise every single aspect of the app. Highly recommended. Thank you!
Thank you 🙏🏻 for your awesome review, Gabriele! 🥰🙇🏼♂️
➝ We are over the moon to hear that you are satisfied with our app and our support team.
➝ We work hard to deliver the best possible experience for our users, and we appreciate your recognition.
➝ Thank you for your continued support and your high recommendation. 🙌🏻
This app has been fantastic for our business! Not only has it boosted our sales significantly, but we've also seen a considerable increase in orders thanks to the upselling offers. The support team has been phenomenal; when I requested some customizations to the cart drawer, they promptly and willingly made the changes without any hesitation. I highly recommend this app to anyone looking to enhance their online store experience!
We're overjoyed to read your review, Priyanka! 🥰🙇🏼♂️
➝ Thank you 🙏🏻 for sharing your experience with our app and how it has helped your business grow.
➝ We're proud of our support team and the customizations they can offer to our customers.
➝ We appreciate your high recommendation and your positive feedback. ➝ We're always happy to hear from you. 🙌🏻🙇🏼♂️
Quick to respond to any questions and always quick to solve them. Great job.
Thank you for your wonderful feedback! We're thrilled to hear that our team has been quick to respond to your questions and resolve any issues. We appreciate your support and are here to help whenever you need us. Great to have you with us!
Love the app so far. Manoj was very helpful in helping me to get the app set up!
We're thrilled to hear you're loving the app! Thank you for your kind words about Manoj - we're glad he could assist you in setting everything up. If you have any more questions or need further assistance, feel free to reach out. Happy selling!
The support did a great job, awesome application !
Thank you for the review and appreciate your feedback about support.
Code wasn't automatically removed when I deleted the app so now I have to go clean it all up creating more work for me. Watch out if you install this.
Hello, Noophoric! I am sorry 😞 to hear about this and I apologize 🙏🏻 for the inconvenience you had with the app. 😔
➝ Maybe you have missed our below guide where we suggested if any store uninstalls the app without disabling the app then they have to follow the steps suggested in the guide to remove code manually.
https://www.identixweb.com/helpdesk/icart/settings-icart/uninstall-instruction/
➝ We received your email for the same concern on April 28th, 2024 and our support team also replied to you on the same day with the possible solution steps, but our reply may have ended up in the SPAM folder.
➝ Our team is here to assist you promptly. Please reach out to us at support@identixweb.com so we can address all your concerns and ensure your satisfaction with our app.