Gesamtbewertung
4,8
Anzahl pro Bewertungsstufe
  • 91 % der Bewertungen sind 5 Sterne
  • 5 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 0 % der Bewertungen sind 2 Sterne
  • 3 % der Bewertungen sind 1 Sterne
10. April 2024

Support très rapide et qui a solutionné mon problème très rapidement.

Mme Green
Frankreich
13 tage mit der App
Identixweb Limited hat geantwortet 29. April 2024

We're glad to hear that you had a positive experience with our support team! Our goal is to quickly resolve our customers' problems.
Please do not hesitate to contact us if you have any further questions or needs. Thank you for your feedback!

15. Dezember 2023

make the cart page look much better

Oasis Pulse
Vereinigte Staaten
3 monate mit der App
Identixweb Limited hat geantwortet 28. Dezember 2023

Thank you for your feedback!
We're thrilled to hear that our app has improved the appearance of your cart page.
If you have any more suggestions or if there's anything else we can assist you with, please feel free to let us know.

8. Dezember 2023

Such an amazing app with spontenous customer support and so many custom features, like live sales, cross-sale, and custom features.

Switcher
Schweiz
28 tage mit der App
Identixweb Limited hat geantwortet 28. Dezember 2023

Thank you for your fantastic review!
We're good to hear that you find our app amazing, appreciate the spontaneous customer support, and enjoy the various custom features like live sales, cross-sale, and more.
If you ever have more feedback or need assistance, don't hesitate to reach out.

21. November 2023

after atleast a dozen of apps , this app works perfect for me. the support is amazing. do try app for your website.

Kedia Organic Agro Farms
Indien
4 monate mit der App
Identixweb Limited hat geantwortet 27. Dezember 2023

We're delighted to be your perfect choice after trying numerous apps!
Thank you for highlighting our amazing support. We appreciate your recommendation and look forward to continued success with your website.

3. Januar 2024

Great support and features!! :)

Kidstorie
Frankreich
3 monate mit der App
Identixweb Limited hat geantwortet 29. Januar 2024

Thank you for providing your feedback and to appreciate our support and the app feature. 🙌🏻

19. Juli 2023

The app does exactly what it says, which is great. However, what really sets this apart is the high level of support received from the team. When setting up we have wanted certain elements to be explained so we can tailor to do what we require. The team are always on hand via email or a zoom call to offer assistance. The app has also improved conversions and sales. Great find and look forward to working together for a long time.

IMP & MAKER
Vereinigtes Königreich
10 monate mit der App
Identixweb Limited hat geantwortet 24. Juli 2023

Thank you 🙏🏻 so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that our app has met your expectations and is fulfilling its promises effectively. 🥰😍
➝ We take pride in providing top-notch customer support, and we're delighted to know that you've had a positive experience with our team. We understand the importance of having clear explanations and tailored assistance during the setup process, and we're committed to being readily available through email or Zoom calls to address any queries you may have. 🎉🎊
➝ It's fantastic to hear that our app has had a positive impact on your conversions and sales. Helping businesses thrive is our ultimate goal, and your success story truly motivates us to keep delivering the best service. 🚀🚀
➝ We genuinely value your partnership and are excited about the prospect of working together for a long time. 🎊🎉

3. Januar 2024

ICart has been a great app for upselling and has phenomenal customer support !

Just Relax
Vereinigte Staaten
11 tage mit der App
Identixweb Limited hat geantwortet 29. Januar 2024

Thank you for taking the time to provide us with your review.
➝ We are thrilled to hear that iCart has been an effective application for upselling and that you have received exceptional customer support from our team.
➝ Your feedback is greatly valued, and we sincerely appreciate your business.
➝ We trust that you will continue to enjoy using iCart and all of its advantageous features. 🙇🏼‍♂️🙏🏻

27. Oktober 2023

Hemadri was so helpful when I had an issue with the app. she spent an hour helping me and solved the problem. I would highly recommend this app.

Ór Jewellery
Irland
Fast 3 jahre mit der App
Identixweb Limited hat geantwortet 2. November 2023

Thank you 🙏🏻🙏🏻🙇🏼‍♂️ for your helpful review. 🥰😍
➝ We're happy that Hemadri was able to assist you with the app and solve your problem. 😊😊
➝ We appreciate 👏🏻 your feedback and your high recommendation of our app. 😎
➝ We hope you enjoy using our app and its features. 🙌🏻🎊

Bearbeitet am 21. November 2023

I have edited my review and changed my rating from 1 to 3 stars. The support folks have been very responsive about this. They got back to me to let me know that the issues we're having with all of our subscription orders is related to a setting within the app. For anyone interested in this app who offers subscription products, please be aware that there's a setting called Order Type that needs to be switched to Normal before you make this active in your store. The options are Draft or Normal. It unfortunately defaults to Draft, and this is what caused all of our subscription orders to not actually create subscriptions. We've switched to Normal and will now have to figure out how to set up the Free Shipping option, as it's a different setup with the Normal orders.

I left my rating down at three stars because of the buggy nature of the app. As I mentioned before, we have had to reach out to support several times to have them fix something from the back end. They let me know that many of the issues have been theme-specific. We're using a really common theme, Dawn. I will continue to work with them to hopefully get this set up for our shop. We're really hopeful that this will be a great way to gamify spending.
_____________
I really want to like this app. We are offering a tiered discount plan for our store and this app was a really great way to show people exactly how much more they needed to spend to unlock the next tier. Unfortunately, this app has been nothing but problematic since we downloaded it. I had a lot of trouble setting it up and integrating it with our website. I had to reach out to the developers several times and they had to fix several things in order to make the cart usable at all. Luckily, they were responsive and were able to fix most of the issues, but there have still been issues with the use of the app. Customers are having trouble deleting items from their cart and are abandoning. The app is also charging people for things that should be free. This has caused a lot of friction and abandoned carts.

The major issue that we had is that this app does NOT work if you have subscription products. We offer subscriptions on one of our most popular products and recently noticed that several of the orders with subscription products aren't actually being tagged as subscriptions. Customers are checking out, thinking that they're subscribed, but iCart is interfering with the process of the subscription actually being created. This has caused a MAJOR issue and is a customer service nightmare.

Only use this app if you do not offer subscriptions and if you're willing to deal with an extremely buggy cart.

The Clay Impress
Vereinigte Staaten
4 monate mit der App
Identixweb Limited hat geantwortet 19. November 2023

Hello There,
--> We have already responded to you in our email exchange. However, we have not received any response from your end (https://prnt.sc/JuzWObaMGv3E). The issue does not lie with the app; instead, you need to configure the app settings appropriately to resolve the problem.
--> Could you please review the email thread? If you would like to schedule a call, please book a meeting with us using the following link: https://calendly.com/manoj-prajapati/30min.

22. November 2023

Great app and well priced! It's easy to use and uncomplicated. Exactly what I needed for our spend and save black friday sale. Today I needed something adjusted on the backend and Mayank from customer support helped and responded very quickly. Highly recommend!

Cottage Home
Vereinigte Staaten
4 tage mit der App
Identixweb Limited hat geantwortet 27. Dezember 2023

Thank you for the fantastic feedback!
We're thrilled our app served your Black Friday sale needs well. It's great to hear Mayank provided swift assistance. We appreciate your recommendation!