Avaliações (535)

Classificação geral
4,8
Número por nível de avaliação
  • 91% das avaliações são de 5 estrelas
  • 5% das avaliações são de 4 estrelas
  • 1% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 3% das avaliações são de 1 estrelas
8 de dezembro de 2023

Such an amazing app with spontenous customer support and so many custom features, like live sales, cross-sale, and custom features.

Switcher
Suíça
28 dias usando o app
Identixweb Limited deixou uma resposta 28 de dezembro de 2023

Thank you for your fantastic review!
We're good to hear that you find our app amazing, appreciate the spontaneous customer support, and enjoy the various custom features like live sales, cross-sale, and more.
If you ever have more feedback or need assistance, don't hesitate to reach out.

27 de outubro de 2023

Hemadri was so helpful when I had an issue with the app. she spent an hour helping me and solved the problem. I would highly recommend this app.

Ór Jewellery
Irlanda
Quase 3 anos usando o app
Identixweb Limited deixou uma resposta 2 de novembro de 2023

Thank you 🙏🏻🙏🏻🙇🏼‍♂️ for your helpful review. 🥰😍
➝ We're happy that Hemadri was able to assist you with the app and solve your problem. 😊😊
➝ We appreciate 👏🏻 your feedback and your high recommendation of our app. 😎
➝ We hope you enjoy using our app and its features. 🙌🏻🎊

30 de junho de 2023

The app is simply amazing, it works in a million ways, it's fast, reliable and extremely customizable. Hemadri is part of the support team and if you ever need any hand holding he is always there, minutes away with a solution guaranteed!
I'll say this is my favorite app in terms of revenue generation that I've ever had.
A must have.

Avanchy Sustainable Baby Dishware
Estados Unidos
3 meses usando o app
Identixweb Limited deixou uma resposta 30 de junho de 2023

Thank you for the incredible review!
We're thrilled to hear that you find our app amazing and versatile. Its speed, reliability, and high level of customization are key features we strive to provide. We're proud to have Hemadri on our support team, always ready to provide prompt assistance and guaranteed solutions. It's an honor to be your favorite app for revenue generation. We appreciate your support and look forward to continuing to meet your expectations.

4 de agosto de 2023

Awesome customer service, very patient and kind. If you have any issue do not hesitate to reach out to them! Hemadri is the greatest!

ShapelyU
Estados Unidos
Mais de 1 ano usando o app
Identixweb Limited deixou uma resposta 7 de agosto de 2023

Thank you 🙏🏻🙇🏼‍♂️ for your wonderful review. 😊
We are thrilled to hear that you had a great experience with our customer service and that Hemadri was very patient and kind. 👍🏻😀
We are proud of our team and their dedication to providing the best service possible. 😎😎
We appreciate your trust and loyalty and we hope to serve you again soon. 😊

30 de agosto de 2023

I recently had an exceptional experience with the customer support team that went above and beyond to resolve my issue in a swift manner. Not only did they address the problem quickly, but they also took the time to educate me on how to navigate and utilize the app effectively. Their approach was user-friendly, highly informative, and tailor-made to my needs, making it a seamless learning process. It's rare to find a team so committed to ensuring a user is not just problem-free, but also empowered with the knowledge to maximize their use of the app. Their excellent service has definitely enhanced my confidence and trust in the company. I couldn't be more satisfied and appreciative of their timely and comprehensive support.

COUVOLTESINGAPORE
Singapura
3 meses usando o app
Identixweb Limited deixou uma resposta 1 de setembro de 2023

Thank you 🙏🏻🙇🏼‍♂️ so much, Amy for the detailed review and I appreciate that. 🥰
➝ We are so happy to hear that you had an exceptional experience with our customer support team. They are always ready to help and resolve any issue swiftly.
➝ We are glad that they also educated you on how to navigate and utilize the app effectively. 😊🥰
➝ Our goal is to provide a user-friendly, highly informative, and tailor-made service to our customers. 😎😎
➝ We appreciate 👏🏻 your feedback and your trust in our company.
➝ We hope you enjoy using our app and we look forward to serving you again in the future. 🎊🙌🏻

11 de setembro de 2023

iCart is an application that suits me to the maximum. Wide range of setting and customization options. Great support - thanks Manoj. In the future, I would like the option to set the cart to several languages with this app, and I would like a carousel for the product suggest option.

Pure'n'Well
Países Baixos
9 meses usando o app
Identixweb Limited deixou uma resposta 18 de setembro de 2023

Thank you 🙇🏼‍♂️🙏🏻 for your wonderful review. 😍🥰
➝ We are so happy to hear that iCart suits you to the maximum. We are glad that you like our wide range of settings and customization options. 👍🏻👏🏻
➝ Manoj is one of our best support agents and he always tries to help our customers. 😎😎
➝ We appreciate your feedback and your suggestions. We are researching adding the option to set the cart to several languages with our app, and you'll get a carousel for the product recommendation option. 😊🙏🏻

18 de setembro de 2023

great design and great options. Customer service helped me straight away with my questions. Thank you

Emperor Caps
Alemanha
11 meses usando o app
Identixweb Limited deixou uma resposta 21 de setembro de 2023

Thank you 🙏🏻🙇🏼‍♂️ for your great review. 😍🥰
➝ We are so happy 😊 to hear that you like 👍🏻 our design and options.
➝ We are glad 😊 that our customer service helped you straight away with your questions. 🙌🏻
➝ We always try to provide the best service to our customers and make them happy. ➝ We appreciate 👏🏻🙌🏻 your feedback and your support. 🎊🎉

Data de edição: 21 de novembro de 2023

I have edited my review and changed my rating from 1 to 3 stars. The support folks have been very responsive about this. They got back to me to let me know that the issues we're having with all of our subscription orders is related to a setting within the app. For anyone interested in this app who offers subscription products, please be aware that there's a setting called Order Type that needs to be switched to Normal before you make this active in your store. The options are Draft or Normal. It unfortunately defaults to Draft, and this is what caused all of our subscription orders to not actually create subscriptions. We've switched to Normal and will now have to figure out how to set up the Free Shipping option, as it's a different setup with the Normal orders.

I left my rating down at three stars because of the buggy nature of the app. As I mentioned before, we have had to reach out to support several times to have them fix something from the back end. They let me know that many of the issues have been theme-specific. We're using a really common theme, Dawn. I will continue to work with them to hopefully get this set up for our shop. We're really hopeful that this will be a great way to gamify spending.
_____________
I really want to like this app. We are offering a tiered discount plan for our store and this app was a really great way to show people exactly how much more they needed to spend to unlock the next tier. Unfortunately, this app has been nothing but problematic since we downloaded it. I had a lot of trouble setting it up and integrating it with our website. I had to reach out to the developers several times and they had to fix several things in order to make the cart usable at all. Luckily, they were responsive and were able to fix most of the issues, but there have still been issues with the use of the app. Customers are having trouble deleting items from their cart and are abandoning. The app is also charging people for things that should be free. This has caused a lot of friction and abandoned carts.

The major issue that we had is that this app does NOT work if you have subscription products. We offer subscriptions on one of our most popular products and recently noticed that several of the orders with subscription products aren't actually being tagged as subscriptions. Customers are checking out, thinking that they're subscribed, but iCart is interfering with the process of the subscription actually being created. This has caused a MAJOR issue and is a customer service nightmare.

Only use this app if you do not offer subscriptions and if you're willing to deal with an extremely buggy cart.

The Clay Impress
Estados Unidos
4 meses usando o app
Identixweb Limited deixou uma resposta 19 de novembro de 2023

Hello There,
--> We have already responded to you in our email exchange. However, we have not received any response from your end (https://prnt.sc/JuzWObaMGv3E). The issue does not lie with the app; instead, you need to configure the app settings appropriately to resolve the problem.
--> Could you please review the email thread? If you would like to schedule a call, please book a meeting with us using the following link: https://calendly.com/manoj-prajapati/30min.

19 de setembro de 2023

Manoj was very helpful and walked me through the steps i needed to fix an error code on my app.

Gussy Up Bow Co.
Estados Unidos
Aproximadamente 1 ano usando o app
Identixweb Limited deixou uma resposta 21 de setembro de 2023

Thank you 🙏🏻🙇🏼‍♂️ for your positive review. 🥰😍
➝ We are so happy 😊 to hear that Manoj was very helpful and walked 🚶🏻‍♂️ you through the steps you needed to fix an error code on your app. 😎
➝ We appreciate 👏🏻 your feedback and your support. 🎊🎉

25 de agosto de 2023

i was able to get an amazing support via email and when i couldn't understand the process, i was able to get in a zoom meeting right away with a very knowledgeable support team Manoj was very professional and willing to help with very understandable guidelines . 100% recommended. very friendly and useful features.
Mark Ramirez

Planet Desert
Estados Unidos
6 meses usando o app
Identixweb Limited deixou uma resposta 31 de agosto de 2023

Thank you 🙏🏻🙇🏼‍♂️ for your wonderful review, Mark Ramirez. 😊😍
➝ We are thrilled to hear that you had an amazing support experience with us.
➝ We are happy that you found our features very friendly and useful.
➝ We appreciate your recommendation and we hope you continue to enjoy our service. 🤞🏻🙌🏻