iCart Cart Drawer Cart Upsell , 409 reviews
I've been trying to contact you for several days without success, I need urgent help to correct a problem in the application! Do you not have a live chat service?
Hello 👋🏻 there, I hope you are doing well. A customer like you means a lot to us. As you have shown in your review that you were not getting the option of live chat. We are deeply ashamed of that.
Before this review, you haven't contacted us about the issue and directly wrote your review.
At the moment we are seeing your talk through our team and they are helping you completely. As I can see they tried to help you by meeting also but for some reason you did not attend the meeting.
Don't worry, they will help you with your all queries!
-- DO NOT RECOMMEND AT ALL --
Unfortunately, almost broke my site completely. Of course I admit this may be a compatibility issue with my theme / this app, but ohh goodness this was bad.
Slowed down my site ten-fold, overwrote so much code, captured the entire page as it ran (which slowed the site down), and nearly broke everything. This app single-handedly will change the way I install apps moving forward.
The app itself was pretty nice- which is a shame. The UI was easy to understand, and I didn't have too many questions- it was just the poor execution of its implementation onto my website.
I genuinely think this had to be a fluke, because these reviews clearly show this app is doing something right- just not for me, and therefor I can not recommend.
Hello 👋🏻 there, I hope you are doing well.
I am sorry to hear your thoughts about the app.
I have checked your store activity for the app and seems you uninstalled the app within 1 hour and 42 minutes after the installation and don't have reached out to our support team for any help regarding the problems you faced on your website.
And I won't agree with your review as you haven't contacted our support team for the solution to the problems and just wrote your review here without giving us a chance to make things work again for you if there is any fault in our app.
I request you reach out to our support team using the below email address for your help.
Rubbish app and poor support. Installed the app and broke my whole theme layout. Made a complaint and they said it was fixed but it again broke the theme layout. Even the app is not enabled my website mobile layout was completely broken. Also, the app slowed down the whole website and lost sales due to support team was not able to fix it on time DO NOT RECOMMEND THIS
WHY WONT YOU GUYS GET RID OF YOUR LINGERING CODES OFF MY SITE??? IVE SENT EMAILS AND I GET NO RESPONSE?
I am sorry to hear about this and I really apologize for the trouble you had with the app.
We have removed the app code from your store so please check once from your end and let me know your thoughts.
We have created a progress bar with three discounts: 5% OFF, 10% OFF and 15% OFF. The last two discounts does not working. Do not recommend this app!
Hello there 👋🏻 👋🏻 I am sorry 🥺 🥺 🥺 to hear about this and I apologize for the inconvenience you had with the app. 😔 😔 😔 😔
➝ I am not able to replicate the issue on your store as I have experienced that you have uninstalled the app immediately after this review.
➝ So could you please reinstall the app and give us a chance to resolve the problem you're facing in the app?
It adds a lot of code to your theme and messes up your website after you uninstall it, really disappointing.
Hello 👋🏻 there, I hope you are well and safe! 😊
➝ I have looked for your conversation with our support team if you have reached out to us regarding the issue you were facing in the app but I haven't found any conversation from your end with our support team, unfortunately.
➝ I just wanted to know if you have visited our helpdesk before writing your review and I am not sure if you have. Your review doesn't show justice to your words about the app. 😉. 😉. 😜. 😜
Please check the below link to our helpdesk where we have instructed about the uninstallation of the app.
➝ I admit that the app is adding some codes in your theme files to run the functionality that our development team has built for the app to run on your website or any shopify website.
➝ If you still have any issues, please reach out to our app support team by using the below email address and I am sure that they will definitely help you to out with the problems you have with the app.
easy to use, i can design my cart in a short time,love it. BUT! the upsale product is ALWAYS Loading, my customers click into the cart, seen the product is loading for a looooong time, then they quit. fix it,many thanks
Hello there, I am really sorry to hear from you that the app caused trouble for you. We haven't found any conversation from your end after searching the email and store URL that we have in our system of your store but unfortunately, I haven't found any ongoing conversation with you.
Can you please give us a chance to work for you and give us try to resolve the issues you have faced in the app?
Looking forward to hearing from you soon.
If I could give this app zero stars I would! Run, don't walk away. I tested the app and decided it wasn't right for my store so I uninstalled it. There is code all over my site that was not removed, templates, cart pages, theme liquid code...you name it! PLUS this "uninstalled" app is firing my Facebook pixel EVERY DAY! Worse part, I contacted support to tell them about the issue. 2 days ago. We are going in circles, they are not any help. I am going to contact Shopify to intervene if they don't respond with a resolution today.
we never get any feedback from costumer support. half time the app do not work correct. some time it works some time not. we always have to check each order. if the costumer buy 2 products with minimum 138 Euro he get a free sports towel. but it do not work always. it is frustrating.
Very bad experience. The biggest bug in this app is that tier discount gets applied on all products. If you want to exclude some products it has the option but in that case if a customer adds excluded product in cart, the entire tier discount will stop working even on non-excluded products. thats a big problem.
Hi - Ainara! I am really very sorry 😢 😢 to hear about that and I apologize 👏🏻👏🏻 🙏🏻🙏🏻🙏🏻 for the inconvenience you had with our app.
→ I have investigated the live chats you had with our support team and I found that they keep asking you for the issue you were facing with the app but somehow the chat was closed in the middle of a conversation and our support team was not able to get the exact issue of the app.
→ Can you please give us a chance and overview of the issue so we can investigate that further and resolve your problems with the app?
→ Looking forward to hearing from you.