iCart Cart Drawer Cart Upsell

Greetings from iDentixweb!

1. We incurred a loss of 30K USD. We discovered this after customer complaints: the cart drawer is not responsive and so small and does not work on some devices.
➝ There is no data we received for this and you also haven't mentioned while doing chat with us. We believe, our app helped you to increase your AOV.

2. There are no cart drawer design templates, and the CSS is insufficient.
➝ We have more than 2k active customers who are using our app without any issues with this design. Also, have some who designed the cart to match their branding via CSS code based on their knowledge. We help those businesses in the CSS to match branding if they have insufficient knowledge in CSS.

3. The UI/UX is not user-friendly.
➝ You haven't mentioned this point in the chat you had with us and now you're writing it here as your review. That's strange! ☹️

4. The company does not have enough employees, and only junior developers are available.
➝ We are running the company with sufficient employees. You said this without knowing the numbers. 😅
How could you say that we have only junior developers? We do not give direct contact to our app developers because they are occupied in the company work and you have always been asking for the developer when you contacted us.

5. No one speaks English; translation into Hindi is required.
➝ We have served thousands of our app customers in the English language and all are happy with the support provided to them. You can read them in the app reviews as well. Nobody has mentioned they have any trouble in the conversation with our support team except you.

6. It is not compatible with other applications. Custom JS needs to be added for "add to cart" triggers, which is not the case with other applications.
➝ Every app has a different flow and code instruction for their app. If you find any issues, you might contact our support team for further investigation and solutions. I can see past reports where our team has always been able to provide integration support and has done a couple of integrations too with other third-party apps.
Here is the link to the page where our integrations are mentioned:
https://www.identixweb.com/helpdesk/integration-icart/

7. It does not automatically fetch custom attributes or options, whereas other applications do.
➝ As per looking at your conversation with our team, you never mentioned this. You have always been asking for the feature that our app doesn't provide or beyond the app features. I can also clearly see that our team helped you achieve some features with extra effort and time through the customization.

Hello there,

➝ We sincerely apologize for any inconvenience caused by our app, and we extend our heartfelt apologies for the same.

➝ We have conducted an investigation with our support department regarding your store to determine whether you have informed us about the issue you faced. However, according to our records, we have not received any emails or other concerns from your side.

➝ We kindly request you to send the details of the inconvenience you experienced to our support email (support@identixweb.com), so we can investigate the matter further and provide you with an update. If the issue can be resolved from our end, we will promptly address it and inform you.

Greetings from iCart!

➝ We sincerely regret to hear that your experience has not been satisfactory. However, we noticed that you did not mention the specific issue you encountered within the app.

➝ Upon reviewing your case, I found that you had reached out to us via email with your concerns. I’m pleased to inform you that our technical team addressed and resolved the issue within 30 minutes of receiving your request. Additionally, I see that you confirmed the solution provided by our team in your email correspondence.

➝ In light of this, I kindly ask if you would consider revisiting your rating and updating it based on the resolution provided. Your feedback is extremely valuable to us, and we strive to ensure that all our users have a positive experience.

Thank you so much for your detailed review! We're thrilled to hear that our app's ability to track "Check-out" conversions has been beneficial for your ad optimization. It's great to know we stood out from other apps in meeting this critical need. We're also glad our customer support team could assist you. Your feedback means a lot—thanks for giving our app a try and sharing your experience! 😊

Hey there,

➾ We sincerely apologize for any confusion or inconvenience you’ve experienced. Upon reviewing your store and our email conversations, we noticed that you had requested a refund.

➾ To clarify, our free plan is available exclusively for Shopify Partner and Development stores, as stated in our app's billing details on the Shopify App Store. Since your store is not registered under a Shopify Partner or Development account, standard billing was applied. We understand that this may have been misunderstood, and we truly regret any frustration this may have caused.

➾ For your reference, here’s a screenshot detailing our pricing structure:
https://prnt.sc/ihfrQz6FrN2i

➾ We’d also appreciate it if you could reconsider your review based on this clarification.