IceCat Product Catalog , 17 Rezensionen
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3 times I try to contact by chat to ask for help to install icecat on shopify. They never answer. 3 times I try to contact by chat to ask for help to install icecat on shopify. they never respond. I also sent them an email and the same thing.
We apologize that you faced a delay with connecting our support team. Our support team can take upto 24 hours to respond to reply emails. We are glad that we were able to help you via email, and we appreciate your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out to us again.
Totally rude agent of support they dropped the phone call. This is an app with hidden costs. This app what it does is only to connect you to other company that are not them. It means you pay the subscription of this just and the hidden costs of other company. The bad is that the agent simply dropped the phone call just like that. I think is not the proper service to give. They need to inform you even they said me they don’t know the other company and how they don’t know if they are selling this application. The lack of clarity and rude way to behave of the agent was totally a disappointment.