리뷰 (17)

전체 평점
1.9
평점 수준당 개수
  • 평점의 41%가 별 5개입니다
  • 평점의 12%가 별 4개입니다
  • 평점의 0%가 별 3개입니다
  • 평점의 6%가 별 2개입니다
  • 평점의 41%가 별 1개입니다
2024년 5월 20일

Unfortunately, I have also been unable to use the app. When customers click on their link, there is an error. I have tried many times for help, and to this day, I have not had a solution or even a person willing to help me look into it further. I was hoping for good things, but this company has issues, and it is a shame.

Eyeglasses123.com
미국
앱 사용 기간 6개월
2023년 12월 7일

The app stopped working and I have submitted multiple support tickets but still cannot get any support! I cannot even disable it, as it gives me an error, so all it does is upset my customers. DO NOT USE until they can get their support straightened out.

Strava Craft Coffee
미국
앱 사용 기간 거의 3년
2024년 5월 7일

Doesn't work. Error message :( There is no customer service or support number. I have submitted an email requesting assistance and I still haven't heard back.

AHZURI
미국
앱 사용 기간 7일
2024년 2월 28일

App doesn't work. It's been more than a month and no one has reached out to help us fix the issue.

Olivia Macaron
미국
앱 사용 기간 대략 1개월
2024년 1월 3일

Very disappointed with this app. The "Verify Me" links didn't work after setup and there is no documentation to help understand what might be going on. Also couldn't disable the app as other reviewers have pointed out. Reached out to support and there was no response. I don't work with app vendors that don't support their apps.

YourBagTag
미국
앱 사용 기간 2일
2022년 6월 17일

Used this App for over a year, and was very impressed with its performance. However, the app stopped working about 5 months ago (unable to access the dashboard to make modifications or change settings). Have email ID.me support over 6 times without a reply. We've since made a move to a different app out of desperation of poor customer service.

Fox River® Socks
미국
앱 사용 기간 대략 2년
답글 ID.me개 2022년 9월 12일

I am sorry to hear of your experience but I am here to help! Our records indicate that you submitted a few questions on and we responded. Could you please verify that our replies are not going to your junk folder? Please let us know if you would like for us to re-send. - Evan, ID.me, partnersupport@id.me

2022년 8월 2일

I've been following up but still no reply from your team, I may turn to sheerid, they do a great job on this

U-tec
미국
앱 사용 기간 14일
답글 ID.me개 2022년 9월 12일

I am sorry to hear of your experience but I am here to help! Our records indicate that you submitted a few questions on July 14 and July 22 and we responded on the same day. Another request on July 28 was answered a few days later. Could you please verify that our replies are not going to your junk folder? Please let us know if you would like for us to re-send. - Evan, ID.me, partnersupport@id.me