iDenfy ID Verification

We've been using iDenfy across multiple Shopify sites and have been extremely pleased with both the platform and the support team.

The iDenfy staff have been incredibly responsive and supportive throughout the implementation process, helping us navigate several complex requirements with speed and professionalism. Their team worked closely with us to ensure a seamless integration across our stores, making the entire setup process straightforward and hassle-free.

The solution has proven to be cost-effective for our business while delivering exactly the functionality we need. Reliability, ease of use, and excellent customer service have made iDenfy a valuable partner for our operations.

We highly recommend iDenfy and look forward to continuing to use their services as our business grows.

Both age verification & age estimation fully covered our age gating requirements. Kudos to the team.

We found iDenfy's age verification engine very cost-effective.

Pros
Easy-to-use customer interface.
The checkout process feels smooth and does not create friction if no fraud is detected.

Cons
Some parts of the installation instructions could be explained more clearly. For example, the section on webhooks does not make it obvious how to access them in Shopify.
It is not clearly stated that basic plans do not include human agent support.
There is no integration to automatically redirect customers flagged with medium or high fraud risk (by Shopify Risk Alerts or the NoFraud app) to complete KYC verification. This process must be handled manually by the Shopify admin, who has to contact the customer directly—introducing unnecessary friction.