Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, customization options, and reliable performance in allowing customers to upload images and text for personalized products. Unique features such as image size restrictions and cropping are highlighted. Merchants commend the fast upload speed and image quality. The customer support team is praised for their quick responses and assistance with setup, troubleshooting, and customization.

November 19, 2023

You can't see the pictures uploaded by customers in the backend, and there is no customer service to interface with.

Family Watchs
China
Over 1 year using the app
SAAS GROVE COM LTD replied November 21, 2023

Hello,

Your store is using a third-party custom sticky add-to-cart button and a third-party "Grab this deal" by Qikify feature. Both features override our app and allow customers to place an order without an uploaded image or prevent the image URL from being saved in the order properties.

We replied to your emails, explained to you the reason it happened, and offered possible solutions. I contacted Qikify support and they were ready to fix the issue, but you have removed our app.

As you can see from our review, we offer great customer support and are always available and happy to help.

June 3, 2020

Doesn't even work. I slide the enabled option and it never appears on my products. I've been trying to get it to work for more than 20 minutes

Beaux Frames
United States
About 1 hour using the app
SAAS GROVE COM LTD replied June 3, 2020

Hi,

I am sorry that you had trouble and spent more than 20 minutes displaying the upload button. The app was not working because you have a special theme. The app displays on top of "add to cart" button and your installed theme has "add to cart" input instead of a button.

I would greatly appreciate it if we can discuss over this over an email and I can make the adjusted changes to help you make the app display properly

I am just one message away to help you out :)

October 20, 2020

This app doesn't work at all. I wonder who these reviewers are, I was so willing to use and pay for subscriptions fee if only this works.

Fortressoftheart
United States
18 minutes using the app
SAAS GROVE COM LTD replied October 20, 2020

Hi,

Thank you for letting me know that it is not working.

I have checked your setting. It was set to display only if product title contains BOTH "oil painting" and "stixy".

The product title only has "oil painting" not "stixy". This is the reason why it didn't work.

I hope you can reconsider and install the app to try it again :)

Thank you very much,
Yongyi