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Great little helper that works away behind the scenes for a resonabe cost. We would be sunk without it. Thank you Loyalty Harbour : )
Disappointed, removing app after years of use, to try something else with better service.
Hi Ellie,
We’re truly sorry that your experience ended with disappointment after so many years of using our app. The recent issue occurred during the image renaming process and was delayed by the large number of images and a few unexpected technical errors.
Our app has been running reliably for years, and we’re very sorry that this rare situation caused frustration. We’ve already made improvements to prevent similar issues and to communicate updates more clearly in the future.
Thank you for trusting us since 2017 - we genuinely appreciate it and wish you and your store all the best.
The Image Optimizer Team
Very helpful for automatically optimizing our Shopify images and adding alt-texts. Super helpful and responsive customer service.
Thank you for your feedback! We're glad our app has been helpful in optimizing your Shopify images and adding alt-texts.
I installed an paid for the app because I had 8000+ images that slowed down my site. The app promised from 30% or more reduction but did not - less than 1% on each image is simply not worth paying for. Also I send a message to company before buying but they never answered. The app is too simple, the price is far too high compared to the simplicity of the app and the effect meaning reduction of size is not in any way the percent reduction they state it will do. Better use your money somewhere else.
Hi Danny!
I am very sorry to hear about your negative experience!
When we received your review, we checked our tickets and couldn't find your message. Then, we checked our spam folder and noticed that Google put your message in our spam folder. I've attached the screenshot as proof. I am sorry we couldn't answer your question 4 days ago!
Our app uses best-in-class compression algorithms. But unfortunately, our app can't compress your images more without significant quality loss. If we compress your photos further, they will look blurry and unprofessional. If you sell posters, you should be very careful with image quality because your images are one of the most critical assets of your store.
URLs can contain only English letters. However, if you need to convert the danish letters æøå to other English letters, we can help you with that. Just let us know how you would like to proceed, and we will be happy to help you!
If our app doesn't meet your needs, we want to make things right. Therefore, we can refund your charge if our app doesn't meet your needs. Please let me know how you would like to proceed, and I'm sorry again that you had a negative experience with our app!
Regards
Vitalii E.
Customer Success Team
Fairly priced, super easy to use, intuitive and quick. Highly recommended!
Good app! Would love an option to download all, but does what it says on the tin well.
I've had this connected to my store for a little over 3 years. I never have to worry about compressing image files. Not much else to say. I'm happy with it.
It is a good app and the customer service is very efficient. I am happy with it and will continue to use it.
Thank you so much for this fantastic review! Please don't hesitate to contact us if you have any questions about our app!
Love it! Simple, and it does the job without any headaches whatsoever. Highly recommend this app. Can't live without it!
Thank you very much for your fantastic review! Please don't hesitate to contact us if you have any questions!
Regards,
Alex T.
Customer Success Team
The app works great. Easy to install and worked right out of the box. I didn't realise I had so many images and it did a great job of reducing image sizes without any noticeable quality difference. I had some great extra help from Vitalii also in further optimising and resizing featured products and collections images. Definitely, recommend the Loyalty Harbour Team and their app. Thanks.