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Awesome App, Awesome Support. Quick Replies!
We reduced our page load time noticeably by using Image Optimizer. Easy to use, virtually nothing but a single button click. We will be adding plenty more products in the future, so we will be using this plugin again
Great app. Helps with SEO. Thank you!
Loved using this as my files were oversized, but within seconds my website speed was optimised for a cheep price!
Worded well and set up was really easy. Highly recommend this app!
Never again ! You cannot choose which images to edit. The image description doesn't make sense and doesn't match the URL. I can now re-edit over 1000 images.
Hi Marco!
This is Alex from the Image Optimizer Support Team, and I want to sincerely apologize for your negative experience with our app.
Our app is specifically designed to help optimize hundreds or even thousands of images in a Shopify store automatically. To aid in the setup process, we provide examples from your store below the compression types, alt text templates, and filename templates. These examples usually help our clients understand how our app works and what they can expect when choosing one of our plans.
Upon checking your account, I see that our app is still installed, which is great news. You have the option to restore all your original images if you are not satisfied with the results. You can do that in our app by going to App - Settings - Restore all images.
Additionally, I reviewed your original alt texts and filenames and found that almost all of the images did not have alt texts, and the previous filenames were not SEO-friendly. Our app updated your alt texts and image filenames using the template that you confirmed during the setup.
For example,
Original alt text:
Optimized alt text: Canon 521 Multipack Tintenpatronen original Canon Druckerpatrone Pixma Drucker
Original filename: 57_fec89142-e24e-47e2-8b46-0753d44eebcd.png
Optimized filename: canon-521-multipack-tintenpatronen-original-canon-druckerpatrone-pixma-drucker-837904.jpg
Regarding the image description not matching the URL, I wasn't able to locate any issues with the images upon review. Our app uses the template that you confirmed during the setup process, and I'd be more than happy to investigate further if you could provide additional details about the problem.
Once again, we apologize for any inconvenience caused and are committed to making things right. Please check the optimized images again and let me know. I still hope that there is some kind of misunderstanding, and we will be happy to help you resolve any issues you may be experiencing.
In addition, we've also sent you an email regarding your review and are eagerly awaiting your response. We want to make sure that we fully understand your concerns and address any issues as soon as possible. Thank you for your patience and understanding.
Regards,
Alex T.
Customer Success Team
This app is wonderful, very useful on my website. Thanks to the creators!
Quick and painless! Still too early to know how this will affect page load time or SEO, but it can only help!
its not working the way it used to, i used this app for long time, i noticed few things, which i'm mentioning below...
1. i have installed it and optimized all images and paid the price, then i uninstalled it for some reason then installed again, the app is again asking for optimization, what is this? i have already paid the price, then why i need to pay again for that same images??
2. right now, app is not syncing images from my store, basic pain says 1000 images, but i only optimized 333 images, and its shopped showing more images to optimize, although i have added many images on my store
i don't know, this app works or just bluffing :(
Hi Inspiretrendz.com!
Thank you for your feedback and for being our loyal customer since April 2018!
Please find the answers to your questions below.
#1 When you uninstall any third-party application, Shopify sends the developer a request to erase all the information the app collected while it was installed. This is why you didn’t see your previous optimization sessions when you reinstalled our app. Please contact us anytime you need to skip the previously optimized images when reinstalling our app, and we will be happy to help you out with this!
#2 By default, our app periodically scans for new images and automatically optimizes them. You also can choose Manual mode, where all new images can be optimized in one click. However, we recommend Automatic mode for most of our users because there is no need to worry about slow and unoptimized images, and you can focus on building your store.
Please feel free to get in touch with us directly. We can clear up any questions you may have about how the Image Optimizer app works!
Thank you again for your feedback! - Vitalii
Excellent app, it makes the website load much quicker